Inbound Contact Center Supervisor Salaries in Edmonton, AB
Alternate Job Titles: Inbound Call Center Supervisor I
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How much does an Inbound Contact Center Supervisor in Edmonton, AB make? The median annual Inbound Contact Center Supervisor salary in Edmonton, AB is C$64,717, as of March 27, 2024, with a range usually between C$55,096-C$76,315 not including bonus and benefit information and other factors that impact base pay. However, the salary for someone with the title Inbound Contact Center Supervisor may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Inbound Contact Center Supervisor in Edmonton, AB.
This chart describes the expected percentage of people who perform the job of Inbound Contact Center Supervisor in Edmonton, Alberta that make less than that annual salary. For example the median expected annual pay for a typical Inbound Contact Center Supervisor in Edmonton, AB is C$64,717, so 50% of the people who perform the job of Inbound Contact Center Supervisor in Edmonton, AB are expected to make less than C$64,717.
Source: HR Reported data as of March 27, 2024
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This chart describes the expected percentage of people who perform the job of Inbound Contact Center Supervisor in Edmonton, AB that make less than that salary. For example 50% of the people who perform the job of Inbound Contact Center Supervisor in Edmonton, AB are expected to make less than the median.
Source: HR Reported data as of March 27, 2024
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Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. View full job description
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- Inbound Contact Center Supervisor Salaries with a High School Diploma or Technical Certificate
- Inbound Contact Center Supervisor Salaries with an Associate's Degree
- Inbound Contact Center Supervisor Salaries with a Bachelor's Degree
- Inbound Contact Center Supervisor Salaries with a Master's Degree or MBA
- Inbound Contact Center Supervisor Salaries with a JD, MD, PhD or Equivalent
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