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Alberta Technical Customer Support Manager Salaries

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  Alberta in Canada
  • Technical Customer Support Manager Salaries in Calgary, AB
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  • Technical Customer Support Manager Salaries in Fort McMurray, AB
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  View CA National Average Technical Customer Support Manager Salaries

• Technical Customer Support Manager Salaries by Province in Canada
  • Alberta
  • British Columbia
  • Manitoba
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  • Newfoundland and Labrador
  • Nova Scotia
  • Northwest Territories
  • Nunavut
  • Ontario
  • Prince Edward Island
  • Quebec
  • Saskatchewan
  • Yukon

• Most Popular Cities for Technical Customer Support Manager in Canada
  • Fredericton, NB Technical Customer Support Manager
  • Moncton, NB Technical Customer Support Manager
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  • Oshawa, ON Technical Customer Support Manager
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  • Charlottetown, PE Technical Customer Support Manager
  • Montreal, QC Technical Customer Support Manager
  • Quebec, QC Technical Customer Support Manager
  • Sherbrooke, QC Technical Customer Support Manager

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• Job Description for Technical Customer Support Manager
  Manages a team or unit of technical customer support staff that respond to requests from customers by phone, e-mail, or chat. Provides mentoring, leadership, and organization to supervisors and teams. Implements processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Makes recommendations for changes to products or services based on customer feedback and requests. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

  Alternate Job Titles: Technical Client Service Manager
  Categories: Customer Services , Retail/Wholesale , Sales