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Technical Customer Support Manager Salaries in Canada

• What is the average Technical Customer Support Manager salary in Canada?
  How much does a Technical Customer Support Manager in Canada make? The median annual Technical Customer Support Manager salary in Canada is C$113,361, as of June 27, 2024, with a range usually between C$101,944-C$126,130 not including bonus and benefit information and other factors that impact base pay. However, the salary for someone with the title Technical Customer Support Manager may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Technical Customer Support Manager in Canada.

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• About this chart
  This chart describes the expected percentage of people who perform the job of Technical Customer Support Manager in , that make less than that salary. For example 50% of the people who perform the job of Technical Customer Support Manager in are expected to make less than the median.
  Source: HR Reported data as of June 27, 2024

• Job Description for Technical Customer Support Manager
  Manages a team or unit of technical customer support staff that respond to requests from customers by phone, e-mail, or chat. Provides mentoring, leadership, and organization to supervisors and teams. Implements processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Makes recommendations for changes to products or services based on customer feedback and requests. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. View full job description

• Similar Job titles to Technical Customer Support Manager
  • Technical Customer Support Representative I
  • Technical Customer Support Representative II
  • Technical Customer Support Representative III
  • Technical Customer Support Specialist I
  • Technical Customer Support Specialist II
  • Technical Customer Support Specialist III
  • Technical Customer Support Specialist IV
  • Technical Customer Support Supervisor

• Level of Education
  • Technical Customer Support Manager Salaries with No Diploma
  • Technical Customer Support Manager Salaries with a High School Diploma or Technical Certificate
  • Technical Customer Support Manager Salaries with an Associate's Degree
  • Technical Customer Support Manager Salaries with a Bachelor's Degree
  • Technical Customer Support Manager Salaries with a Master's Degree or MBA
  • Technical Customer Support Manager Salaries with a JD, MD, PhD or Equivalent

• Industries that include Technical Customer Support Manager
  • Aerospace & Defense ,
  • Biotechnology ,
  • Business Services ,
  • Chemicals ,
  • Construction ,
  • Edu., Gov't. & Nonprofit ,
  • Energy & Utilities ,
  • Financial Services ,
  • Healthcare ,
  • Hospitality & Leisure ,
  • Insurance ,
  • Internet ,
  • Media ,
  • MFG Durable ,
  • MFG Nondurable ,
  • Pharmaceuticals ,
  • Retail & Wholesale ,
  • Software & Networking ,
  • Telecom ,
  • Transportation

• Categories that include Technical Customer Support Manager
  • Customer Services
  • Retail/Wholesale
  • Sales

• Technical Customer Support Manager Salaries by Province in Canada
  • Alberta
  • British Columbia
  • Manitoba
  • New Brunswick
  • Newfoundland and Labrador
  • Nova Scotia
  • Northwest Territories
  • Nunavut
  • Ontario
  • Prince Edward Island
  • Quebec
  • Saskatchewan
  • Yukon

• Customer Services Jobs by Salary Range
  • <$30K
  • $30K–$50K
  • $50K–$80K
  • $80K–$100K
  • >$100K