New Brunswick Technical Customer Support Representative II Salaries

    • How much does a Technical Customer Support Representative II make in New Brunswick? New Brunswick Technical Customer Support Representative II salaries vary greatly from town to town. See below for Technical Customer Support Representative II salaries, bonus and benefits information for 2 cities in the New Brunswick area.

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Technical Customer Support Representative II's Annual Base Salary
Job Title Salary Location Date Updated
Technical Customer Support Representative II C$46,403 Fredericton, NB October 29, 2021
Technical Customer Support Representative II C$44,782 Moncton, NB October 29, 2021
    • Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a strong understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification.

      Alternate Job Titles: Technical Client Support Representative II,Technical Customer Support Representative - Tier 2
      Categories: Customer Services