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Ontario Technical Customer Support Representative II Salaries

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  Ontario in Canada
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  View CA National Average Technical Customer Support Representative II Salaries

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• Most Popular Cities for Technical Customer Support Representative II in Canada
  • Fredericton, NB Technical Customer Support Representative II
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• Job Description for Technical Customer Support Representative II
  Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a strong understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience.

  Alternate Job Titles: Technical Client Support Representative II,Technical Customer Support Representative - Tier 2
  Categories: Customer Services