Northwest Territories Technical Customer Support Representative II Salaries
How much does a Technical Customer Support Representative II make in Northwest Territories? Northwest TerritoriesTechnical Customer Support Representative II salaries vary greatly from town to town. See below for Technical Customer Support Representative II salaries, bonus and benefits information for 1 city in the Northwest Territories area.
Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a strong understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification.
Alternate Job Titles: Technical Client Support Representative II,Technical Customer Support Representative - Tier 2