ABACUSNEXT Account Manager - Remote Salary in the United States

Description

AbacusNext is a leading technology provider for legal, accounting, and compliance-focused professionals. We empower our customers to grow their businesses, better serve their clients, and operate at peak efficiency—all within a secure, cloud-enabled ecosystem.

Position Overview

We are looking for an extraordinarily motivated Account Manager to join our Customer Success team. We believe in a complete cycle of customer success, improved revenue, and overall company growth. In our business model transformation, we understand driving continuous adoption of our technology is paramount to a successful engagement with our customers and as such we have created a Customer Success team.

Who You Are

We are looking for someone who is passionate about helping our customers succeed. You are always curious and eager to dig in to understand someone’s challenges and needs. You are a problem solver who can find ways to help our customers get more value. You are excited about working at a rapidly growing team where our goals and processes evolve every day. You are comfortable owning customer adoption and retention goals. And you are passionate about Cloud and Software solutions and ensuring our customers are successfully meeting their business goals.

Location: This is a remote opportunity and open to applicants nationwide.

Job Duties & Responsibilities:

• Managing a portfolio of over 150+ accounts and interact directly with customers via phone, promoting customer satisfaction, product adoption, retention, and renewals.
• Maintain a revenue base by managing account retention and renewal.
• Develop and execute win/win negotiation strategies with a retention focus in mind.
• Identify customer needs and demonstrate strong account management capabilities to drive renewal to on-time closure.
• Operating as the lead point of contact for any and all matters specific to your accounts.
• Monitor customer health metrics to identify risk and successfully forecast realistic renewal rates.
• Be an expert negotiator using AbacusNext subscription, support, and service packages to provide value to the client and AbacusNext.
• Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues.
• This role does not have any direct reports or managerial responsibilities.

Experience You Need to Succeed:   

• 3+ years of account management experience 
• Experience supporting a large volume of small to mid-size business customers
• Experience with pipeline management, contract negotiations (retention focus), and meeting quota attainment/revenue targets
• Experience in inside sales, up-selling, product positioning, and customer service to end user customers
• Strong customer facing skills and negotiating tactics
• Experience with Salesforce is required
• Experience working within the software, SaaS, technology industry is highly preferred
• Bachelor’s degree preferred, but not required

Skills You Need to Succeed:

• Competitive by nature and a true go-getter--someone who is never satisfied with just hitting quota
• Requires professionalism and the ability to work in a remote and independent environment
• Thrive on change while remaining highly organized, optimistic, and coachable
• Demonstrated ability and desire to work and excel in fast-paced environment
• Able to meet tight deadlines and remain calm under pressure
• An acute attention to detail and ability to juggle many moving pieces at once
• Confident, high energy, self-motivated and a true team player
• Possess strong phone, written and verbal communication skills with excellent presentation skills
• Well-organized and ability to prioritize

Benefits:

• Medical, Dental, Vision, and Life Insurance
• 401k
• Flexible PTO
• Sick Days

Employee Perks:

• Professional and Financial Growth
• Great culture and environment
• Virtual Social, Health, and Wellness Events
• Anniversary Gifts
• Birthday Time Off
• Employee Assistance Programs
• Employee discount program through TicketsAtWork
• 15% Off Gunnar Optik Eyeware
• Employee discount to 24 Hour Fitness
• Brand new full Onsite Gym (San Diego)
• Weekly onsite masseuse and chiropractor (San Diego)
• Ocean Views, Game Room, Volleyball Court, Outdoor Zen Relaxation Area, BBQ & Patio Area, Cafeteria (San Diego)
• AbacusNext® is a smoke free workplace (San Diego)

Equal Employment Opportunity: AbacusNext is an Equal Opportunity, Affirmative Action Employer.