GATES HUDSON Community Manager Salary in the United States

Gates Hudson Community Management firm is looking for an experienced Community Manager for a condo association located in Bethesda, MD. We are looking for a dedicated self-starter that is detail-oriented with the ability to multi task and follow through on tasks to completion. Exceptional customer service and follow up skills required. Knowledge of MS Office required. Candidates with professional CMCA preferred.

Essential Duties and Responsibilities:

•  Meet all reporting deadlines and maintain an activity calendar to ensure that tasks are completed.
•  Maintain all office files and records in accordance with GHCM’s policy and standard business practice.
•  Board Meeting Attendance as required per Management Agreement.
• Draft the occasional request for proposals from contractors on an as needed basis.
• Submit weekly reports and an updated task list to the Board of Directors.
•  Ensure routine expenditures are consistent with the Association’s owner approved budget.
•  Control purchases and utilize the approved vendor lists.
•  Process property invoices in accordance with established GHCM’s policy and submit invoices with purchase orders and required reports weekly.
•  Maintain records for all transactions conducted on-site.
• Maintain a positive customer service attitude.
•  Promote goodwill among owners, residents, coworkers, and contractors/vendors.
• Apply policy in a fair, uniform manner to ensure consistent policy enforcement for all residents.
• Implement the Association’s and GHCM’s policies and procedures regarding Rules and Regulations.
•  Ensure that all Owner/Resident requests and issues are handled in a timely manner and on a priority basis per policy (emergencies first; thereafter, first-come, first-served basis).
•  Assist with repair order/service request follow-up, e.g., monitoring tickets awaiting parts, ensuring satisfactory completion of repairs.
• Where in-unit resident services are to be bundled and coordinated to save money or for efficiency, service schedules, procedures and costs will be communicated to participating residents and contractors in a timely manner.
•  Supervision of onsite staff as applicable and ensures all deadlines are met.
•  Prepare the office work schedule for the maintenance staff, front desk staff and other staff as applicable..
• Perform regular building and ground inspections and provide written reports; prepare and dispatch repair orders as necessary; ensure consistent, positive curb appeal.
•  Supervise contractors to ensure compliance with contract specifications.

Knowledge and Skills

• Must have a strong background in customer service.
• Must be able to clearly convey information through written and verbal communications.
• The Certified Manager of Community Associations (CMCA) designation from the Community Association Institute (CAI) is preferred.
• 1-2 years’ experience in association management.
• A college degree is preferred. A High School Diploma is required.
• A driver’s license may be required.
• Maintain full working knowledge of all GHCM operating policies and procedures
• Intermediate or advanced knowledge of Microsoft Office products, specifically Outlook, Word and Excel.
•  Maintain full working knowledge of the 3rd party software used by GHCM to include: Jenark, Strongroom Payables Lockbox, Smartwebs Violations and community website/web portal hosts.