Immuta was founded in 2015 based on a specific mission to build a platform that accelerates self-service access and control of sensitive data. Immuta’s award-winning automated data governance software platform creates trust across security, legal, compliance, and business teams so they can work together to ensure timely access to critical business data with minimal risks. Our automated, scalable, no code approach makes it easy for users to access the data they need, when they need it, while protecting sensitive data and ensuring their customers’ privacy.
Our Mission is clear. Enable the legal and ethical use of data. How we approach this mission is also clear!
We are mission focused. Born out of a government mission, we understand why data is about more than just analytics - it also represents our values. Our mission is to enable the legal and ethical use of data, ensuring that data is accessible to only those who need it, for the right reasons, and in the proper form.
We are humble intellects. We are experts in privacy, ethics, law, and engineering. But true expertise requires constant change - to always learn and to always adapt. And that means we excel as students and as teachers. We have something to learn from everyone, at any time, in any place.
We are independent achievers. We don’t need guidance to get things done, yet we know when to ask for help. We accomplish our mission while upholding our values, whatever it takes.
We are helpful and caring. For us, life is about the values we uphold, not the credit we receive or the attention we garner. We operate with respect and consideration of our peers, acting with empathy, honesty, transparency, and integrity.
CUSTOMER SUCCESS MISSION
The core mission of our Customer Success team is to build and nurture an environment where the customer is at the center of everything we do. At Immuta, our Customer Success Managers:
*Manage and advocate for the customer - owning the relationship
*Drive expansion – identify and implement new use cases and make it easy to spot and act on opportunities for growth and expansion
*Work closely with the greater Customer Success Account team to deliver a seamless customer experience.
*Act as the voice of the customer within Immuta - enabling cross-departmental visibility into customer requirements
*Work closely with our Sales team to identify and document new opportunities within the assigned account base
*Provide customer input to the Product & Engineering departments to ensure our platform is meeting their needs
*Are the primary point of contact and build long-term relationships with customers
*Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
*Ensure the timely and successful delivery of our solutions according to customer needs and objectives
*Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
*Forecast and track key account metrics
*Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
*Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
*Monitor and analyze customer's usage of our productMaintain a high level of customer satisfaction, resulting in outstanding contract renewal rates
REQUIREMENTS
*Five plus years of proven account management or other relevant experience
*Experience in data management and compliance technologies
*Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
*Experience in delivering client-focused solutions based on customer needs
*Proven ability to manage multiple projects at a time while paying strict attention to detail
*Excellent listening, negotiation and presentation skills
*Excellent verbal and written communications skills
*Bachelor's Degree in appropriate field of study or equivalent work experience
*Self-motivated and able to thrive in a results-driven environment
*Natural relationship builder with integrity, reliability and maturity
*Ability to prioritize among competing tasks
*Critical thinking and problem solving skills
*Excellent time and project management skills. You're always looking to improve inefficient processes
*Keen attention to detail and adherence to deadlines
*Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software
Immuta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, marital status, age, disability (including disability due to pregnancy) or genetics, protected veteran status, or any other characteristic protected by law. Immuta complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.
NOTICE TO THIRD PARTY RECRUITERS: Immuta does not accept candidates from third party recruiters. All candidates submitted through are considered to be submissions by the candidate and no submission will obligate Immuta to pay any third party for the referral or hiring of a candidate.
