LULAFIT Account Director Salary in the United States

Who We Are  LulaFit is modernizing well-being by transforming environments and reimagining services that promote physical health and mental well-being, enabling individuals to thrive, companies to prosper, cultures to flourish, and communities to form. Our experience management ecosystem is powered by technology and aligns wellness, operations, and hospitality to empower people in their everyday lives. Why We’re Different When you join LulaFit, you’re a part of the “LulaFam”. We're dedicated to building a values-based, inclusive culture where employees can be their authentic selves. We are truly a team in every sense, supporting one another as we work collaboratively towards a common goal of modernizing wellbeing to empower people in their everyday lives. From growth opportunities to professional development to unique benefits and perks, we want all our employees to realize their full potential. We value innovative and curious people who aren’t afraid to challenge the status quo. What You’ll Do  The Account Director is responsible for cultivating & deepening relationships with our current clients. They will lead & manage a portfolio of assigned accounts with the expectation of retaining each & every blue chip client. This role will require a balance between client engagement, operational mindset, and market data analysis to ensure LulaFit is meeting and exceeding the needs of its clients.  How You’ll Do It • Cultivate high level client relationships with Key Stakeholders • Lead key client meetings (e.g. business reviews, major product updates, etc.) and act as a trusted advisor • Develop portfolio-specific goals focused on client engagement and retention • Responsible for tracking progress of portfolio goals on a regular basis • Give constructive and actionable feedback to LulaFit operations team based on client meetings (be the voice of the customer) • Follow up with the operations team to hold them accountable for client feedback  • Follow-up post client meetings with appropriate teams internally to provide client feedback and hold teams accountable on a cross-functional basis (i.e. leadership team, strategy, programs, operations, marketing etc.) • Once deal is closed for new site, set/confirm expectation of deliverables with client and liaise with operations/people/programming/marketing to onboard client and assemble/deploy on-site team (as applicable) • Partner cross-functionally with other leaders to solve business challenges, identify opportunities for growth, and collaborate to drive efficiency and effectiveness across the organization • Continually seek new opportunities to advance LulaFit’s market presence through building on existing client relationships and assisting in assessing potential growth areas • Identify new or upsell/cross sell opportunities in partnership with strategy team • Accountable for the creation and ongoing maintenance of client profiles using current CRM system What We Expect of You • Lead Operations Meeting with Key Stakeholder and/or POC (Engagement Numbers, Client Scorecard and P&L) • Lead 1 per client, per month • Lead Meeting (or meal) with Key Stakeholder and/or POC (w/o Ops Team) • Lead 2 per year, per client • Partnership Reviews with all “Key Stakeholders” (as defined by the Blue Chip Profile) • Annual (1 per client, per year) • Participate and / or lead, depending on client and growth opportunities and client strategy  • Responsible for Retention of Portfolio / Clients • 100% (of “Blue Chip”) • Annual Planning to determine “At-Risk” and/or “Non Blue-Chip” accounts • Net Promoter Score of the Key Stakeholder and/or POC • 80 NPS Score, measured biannually Key Competencies  Organizational Agility: Ability to build strong relationships with internal and external stakeholders, executive team and industry groups Proactive, Self-Starting: Strong ability to self-manage and drive performance with urgency and passion Command Skills / Communication: Ability to communicate clearly and effectively Customer service focused: Ability to work efficiently and effectively with our clientsSupport positive interactions with customers Productive Conflict Management: Ability to facilitate difficult conversations with empathy and resolve Ability to listen well and provide direct feedback for growth  Desired Skills & Experience  • Four year college degree, preferably in fields related to: business, management, operations, sales, marketing, and/or health and wellness • 3+ years experience in developing, nurturing and managing client relationships • Ability to build strong relationships with internal and external stakeholders, executive team and industry groups • Ability to understand and work with financial models  • Ability to communicate clearly and effectively  • Thrive in a dynamic, fast-paced, collaborative startup environment • Prior experience in the amenities management industry preferred   • Working knowledge of the commercial and residential real estate industry • Familiarity with HubSpot or comparable CRM highly desired Benefits & Perks Company Paid Medical Options & Life Dental Vision 401k Flexible Paid Time Off (PTO)  Generous Parental Leave Professional Development Reimbursement Holistic, Personalized Mental Health Platform Team Social Events LulaFit LIVE Virtual Wellness Platform Access Branded Company Swag Recognition & Rewards Program