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As of August 01, 2026, the average salary for a Guest Service Agent in Massachusetts is $37,824 per year, which breaks down to an hourly rate of $18.
However, a Guest Service Agent's salary can vary significantly. Here’s a look at the typical salary range:
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Guest Service Agent Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $40,546 | $3,379 | $780 | $19 |
| Average | $37,824 | $3,152 | $727 | $18 |
| 25th Percentile | $35,276 | $2,940 | $678 | $17 |
HHM Hotels - Chelsea, MA
Kimpton Hotels - Cambridge, MA
HHM Hotels - Boston, MA
Hersha Hospitality Management - Boston, MA
A Guest Service Agent's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Guest Service Agents. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Guest Service Agent roles, the industry you choose can impact your earning potential by as much as 40% (the gap between the highest and lowest paying industries). Data shows that the highest-paying industry, Hospitality & Leisure, offers compensation 20% above the average. Conversely, Guest Service Agent positions in Edu., Gov't. & Nonprofit typically offer lower base pay, as this sector often view Guest Service Agent as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Hospitality & Leisure | $45,389 | $22.0 | 20% |
Understanding how a Guest Service Agent's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $40,546 | $3,379 | $780 | $19 |
| Average | $37,824 | $3,152 | $727 | $18 |
| 25th Percentile | $35,276 | $2,940 | $678 | $17 |
Ready to take the next step in your career? Browse thousands of current Guest Service Agent job openings on our job board. Use the search bar below to find your perfect match.
The Colonnade Boston
Boston, MA
The Colonnade Boston | Boston, MA
Do you enjoy meeting people from all over the world. Are you passionate about making a difference in other people's lives and do you want to be a part of a... more
8 Days Ago
Stonebridge Hospitality Management
Watertown, MA
Stonebridge Hospitality Management | Watertown, MA
Stonebridge Hospitality Management - - Responsibilities: Greet, register, and assign rooms to guests upon their arrival. Verify guest credit and establish ... more
9 Days Ago
Sonesta International Hotels
Cambridge, MA
Sonesta International Hotels | Cambridge, MA
Sonesta International Hotels - - Responsibilities: Register guests and issue room keys and provide information on hotel services. Answer phones promptly an... more
10 Days Ago
Hilton Hotels
Boston, MA
Hilton Hotels | Boston, MA
Hilton Hotels - - Responsibilities: Greet guests upon arrival and assist with check-in including verifying details, assigning rooms, and issuing keys. Proc... more
7 Days Ago
Four Seasons Hotels Limited
Boston, MA
Four Seasons Hotels Limited | Boston, MA
Four Seasons Hotel One Dalton Street, BostonFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push o... more
8 Days Ago
Four Seasons Hotels
Boston, MA
Four Seasons Hotels | Boston, MA
Join Our Forbes Five-Star Team at Four Seasons Hotel One Dalton Street, Boston. Looking for an exciting opportunity to join a world-class team and work in ... more
8 Days Ago
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