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As of August 01, 2026, the average salary for a Guest Services Agent in Massachusetts is $51,508 per year, which breaks down to an hourly rate of $25.
However, a Guest Services Agent's salary can vary significantly. Here’s a look at the typical salary range:
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Guest Services Agent Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $57,801 | $4,817 | $1,112 | $28 |
| Average | $51,508 | $4,292 | $991 | $25 |
| 25th Percentile | $47,780 | $3,982 | $919 | $23 |
Pyramid Global Hospitality - Brookline, MA
Default (All-EOS Job Aggregator) - Harwich Port, MA
Stonebridge Hospitality Management - Boston, MA
Four Seasons - Boston, MA
A Guest Services Agent's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Guest Services Agents. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Guest Services Agent roles, the industry you choose can affect earning potential by as much as 55% (the gap between the highest and lowest paying industries). Data shows that the Energy & Utilities and Aerospace & Defense sectors offer the strongest compensation, at 25% above the average. In contrast, Guest Services Agent positions in Internet or Edu., Gov't. & Nonprofit typically offer lower base pay, as these industries often view Guest Services Agent as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Energy & Utilities | $64,385 | $31.0 | 25% |
| Aerospace & Defense | $61,810 | $30.0 | 20% |
| Chemicals | $61,810 | $30.0 | 20% |
| Insurance | $59,234 | $28.0 | 15% |
| Biotechnology | $56,659 | $27.0 | 10% |
Understanding how a Guest Services Agent's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $57,801 | $4,817 | $1,112 | $28 |
| Average | $51,508 | $4,292 | $991 | $25 |
| 25th Percentile | $47,780 | $3,982 | $919 | $23 |
Ready to take the next step in your career? Browse thousands of current Guest Services Agent job openings on our job board. Use the search bar below to find your perfect match.
Royal Lahaina Resort
Boston, MA
Royal Lahaina Resort | Boston, MA
Guest Service AgentThe Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughou... more
8 Days Ago
Stonebridge Companies
Boston, MA
Stonebridge Companies | Boston, MA
Guest Service Agent. Boston, Massachusetts $20/hr. The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintainin... more
8 Days Ago
Compass Group
Ashland, MA
Compass Group | Ashland, MA
Compass Group - 529 Chestnut Street - Responsibilities: Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes... more
10 Days Ago
Compass Group
Wellesley, MA
Compass Group | Wellesley, MA
Guest Services AgentWe are hiring immediately for full time and part time Guest Services Agent positions.Location:Babson Executive Conference Center - One ... more
8 Days Ago
Four Seasons
Boston, MA
Four Seasons | Boston, MA
Four Seasons - 1 Dalton Street [Front Desk Agent / Concierge] As a Guest Services Agent at Four Seasons, you'll: Assist guests with check-in and check-out ... more
7 Days Ago
Lafrance Hospitality
New Bedford, MA
Lafrance Hospitality | New Bedford, MA
Job Description. Job Description. We are looking for a Part- Time Front. Desk Agent at the New Bedford Harbor Hotel, Downtown New Bedford. 222 Union Street... more
6 Days Ago
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