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A Patient Accounts Rep is responsible for managing and maintaining patient accounts, including billing, insurance claims, and payment processing. They work closely with patients to address any billing or payment issues, as well as with insurance companies to ensure accurate and timely reimbursement. Patient Accounts Reps also handle inquiries and disputes related to patient accounts, and may assist with financial counseling and payment plans for patients in need. They must have strong communication and customer service skills, as well as a thorough understanding of medical billing and insurance processes.
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