Support Center Manager made a median salary around $100,496 in April, 2024.
The best-paid 25 percent made $115,943 probably that year, while the lowest-paid 25 percent made around $89,144.
Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Based on HR-reported data: a national average with a geographic
differential
The metropolitan areas that pay the highest salary in the Support Center Manager profession are Matamoras
, Newtown, Fairless Hills, Langhorne, Washington Crossing.
The states and districts that pay Support Center Manager the highest salary are District of Columbia (around $118,236)
, California (around $117,174), New Jersey (around $116,430), Alaska (around $115,687), and Massachusetts (around $115,581).
The Information Center/Decision Support Manager updates the upper management on decision support findings on regular basis. Manages a team of decision support staff to deliver high quality solution. Being an Information Center/Decision Support Manager requires a bachelor's degree in a related area. Coordinates with other business functions to identify potential opportunities to facilitate organizational improvement and success. In addition, Information Center/Decision Support Manager typically reports to top management. The Information Center/Decision Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as an Information Center/Decision Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.
Contact Center Manager oversees and manages an organization's contact center daily operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Manager establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Manager develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to a director. The Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
Contact Center Senior Manager oversees and manages an organization's contact center operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Senior Manager establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Senior Manager develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to a director. The Contact Center Senior Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Contact Center Senior Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
Training Center Manager manages all operational activities of the training center including staffing, facilities, and coordination with vendors and suppliers. Develops corporate training center strategies and initiatives that reflect the organizations goals. Being a Training Center Manager prepares business plans that support the operation of the center and adhere to budget. May collaborate with educational institutions to provide additional or specialized training. Additionally, Training Center Manager may be responsible for supervising trainers and instructors. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Training Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Training Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.
The Information Center/Decision Support Analyst - Specialist assists in the preparation, deployment, and delivery of decision support tools to users. Provides guidance and solutions to users working with decision support software and data tools. Being an Information Center/Decision Support Analyst - Specialist requires a bachelor's degree. Analyzes user requirements and evaluates functionality and configuration options available for existing and new software. In addition, Information Center/Decision Support Analyst - Specialist typically reports to a supervisor or manager. Being an Information Center/Decision Support Analyst - Specialist work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Working as an Information Center/Decision Support Analyst - Specialist typically requires 4 -7 years of related experience.