As of September 01, 2026, the average annual salary for Customer Support Director in New York is $202,409, equivalent to $97 per hour, $3,892 weekly, or $16,867 monthly. These figures, sourced from Salary.com’s real-time job posting scans, highlight competitive earning potential for Customer Support Director in cities like San Jose, Santa Clara, and San Francisco.

Annually Salaries for Customer Support Director in New York vary widely, spanning from $163,769 to $240,002. Most professionals fall between the 25th percentile ($182,183) and 75th percentile ($222,086), while top earners (90th percentile) make $240,002 per year. This $39,903 pay gap underscores opportunities for salary growth through certifications, specialized skills like Leadership or Supply Chain, or targeting high-paying regions like District of Columbia or California.

Location and experience significantly influence earnings. For example, New York Customer Support Director often earn 6.3% higher than national averages due to demand from Fortune 52 companies. However, New York currently ranks 8 nationwide for Customer Support Director job salary. Professionals are advised to focus on high-growth sectors like to offset market challenges.

Based on HR-reported data: a national average with a geographic differential
Customer Support Director Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Support Director Salary $163,769 NY September 01, 2026
25th Percentile Customer Support Director Salary $182,183 NY September 01, 2026
50th Percentile Customer Support Director Salary $202,409 NY September 01, 2026
75th Percentile Customer Support Director Salary $222,086 NY September 01, 2026
90th Percentile Customer Support Director Salary $240,002 NY September 01, 2026
25% $182,183 10% $163,769 90% $240,002 75% $222,086 $202,409 50%(Median) Didn’t find job title? Click
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CUSTOMER SUPPORT

REGENCY AUTOS MEDFORD LLC - Medford, NY

Remote Customer Support

TradeJobsWorkForce - New York City, NY

Remote Customer Support

TradeJobsWorkForce - Syracuse, NY

Director of Support

Cents - New York, NY

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What is A Customer Support Director ?

The Customer Support Director oversees the customer service department, ensuring high-quality support and satisfaction. Responsibilities include developing and implementing customer service strategies, managing a team of support professionals, and analyzing performance metrics to enhance service delivery. This role requires strong leadership skills, effective communication, and a deep understanding of customer needs. The director collaborates with other departments to align customer support with overall business objectives. A bachelor's degree in business or a related field is typically requir...

Source: (as of 06/04/2025). Read more from

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Location Avg. Salary Date Updated
Location Brentwood, NY Avg. Salary $216,074 Date Updated September 01, 2026
Location Clay, NY Avg. Salary $196,606 Date Updated September 01, 2026
Location Henrietta, NY Avg. Salary $193,509 Date Updated September 01, 2026
Location Huntington, NY Avg. Salary $223,633 Date Updated September 01, 2026
Location Levittown, NY Avg. Salary $217,291 Date Updated September 01, 2026
Location Nassau, NY Avg. Salary $199,891 Date Updated September 01, 2026
Location New Suffolk, NY Avg. Salary $213,354 Date Updated September 01, 2026
Location Accord, NY Avg. Salary $208,170 Date Updated September 01, 2026
Location Acra, NY Avg. Salary $198,985 Date Updated September 01, 2026
Location Adams, NY Avg. Salary $195,659 Date Updated September 01, 2026
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