Software Trainer Salary in Lehi, Utah

Position Title: IT Service Desk Specialist Location: 680 West 10000 South South Jordan UT 89405 Duration:6 months Contract Pay rate: $21/hr. on w2. The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process. Responsibilities include: • Demonstrate strong customer service skills to provide phone support including: o Listening to the customer to gain an accurate understanding of the situation o Being empathetic to the customer’s situation and having a sense of urgency to resolve the issue o Producing accurate, detailed

Position Title: IT Service Desk Specialist Location: 680 West 10000 South South Jordan UT 89405 Duration:6 months Contract Pay rate: $21/hr. on w2. The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process. Responsibilities include: • Demonstrate strong customer service skills to provide phone support including: o Listening to the customer to gain an accurate understanding of the situation o Being empathetic to the customer’s situation and having a sense of urgency to resolve the issue o Producing accurate, detailed

We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you’ll even land a new job! Mission: Provide world-class technical support and training in a timely manner to our users and internal departments. What you’ll be doing: Communicate in a timely and professional manner with users via email, chat, and/or phones. Troubleshoot and test software issues and escalate findings to the technical escalation team if needed. Proactively submit feedback recommendations on the user’s behalf to improve the product. Provide best practices and assistance to customers on how best to implement JobNimbus Help drive process improvements by working cross functionally to enhance communications and tool

Title: Service Desk Analyst - Immediate Hire (6-Month Contract) Location: South Jordan, UT Pay Rate: $21.00/hour Are you passionate about providing exceptional customer service in the dynamic field of IT? We're seeking a talented Service Desk Analyst to join our team in South Jordan, UT, for a 6-month contract role with potential for extension. As the first point of contact for users contacting our IT Service Desk, you'll play a crucial role in delivering top-tier customer service, resolving issues promptly, and identifying opportunities for process improvement. Responsibilities: Provide exemplary phone support, demonstrating strong customer service skills. Listen attentively to users, empathize with their situations, and resolve issues with a sense of urgency. Track all information accurately in our call tracking system and produce detailed documentation at the client, problem, and incident level. Resolve conflicts effectively and ensure high levels of first call resolution. Deliver h

About Us Kenect is based in the "Silicon Slopes" of Utah. Our team is committed to helping businesses grow and succeed through our state-of-the-art business texting platform. With Kenect, our goal is to make text messaging the primary communication tool for any business across the U.S. and Canada. Texting is the way the consumer wants to do business. It's time for businesses to embrace that trend and stop the constant game of voicemails, phone tag, and making customers wait on hold. About This Role As an Integrations Support Engineer, you will play a critical role in maintaining an 'above and beyond' customer experience for our 8,000+ customers. managing all things related to our 100 integrations. This includes troubleshooting integration bugs with our Customer Support Specialists and, in some cases with customers, working closely with integration partners, managing the feature request intake process for integrations, partnering with product managers on escalated integration risks or i

Job Description Job Description Position Title: IT Service Desk Specialist Location: 680 West 10000 South South Jordan UT 89405 Duration:6 months Contract Pay rate: $21/hr. on w2. The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process. Responsibilities include: • Demonstrate strong customer service skills to provide phone support including: o Listening to the customer to gain an accurate understanding of the situation o Being empathetic to the customer’s situation and having a sense of urgency to resolve the issue