Attends trade shows and assists with the set-up and removal of displays.
January 18, 2023
Utilizes support applications including but not limited to Microsoft Office, Peoplesoft, WIKI, BlueGle , FileNet, SIR, SharePoint and One Stop.
February 13, 2023
Develops the ability to understand and utilize these systems in order to service various types of products within each line of business and market segment according to the established quality, productivity, and performance metrics.
February 17, 2023
Responds to telephone inquiries walk-ins, and written inquiries from prospects, subscribers, group administrators, providers, brokers, and internal staff.
February 17, 2023
Provide on-site technical support regarding routine product installation and service issues through face-to-face interaction and refer more complex issue to higher levels.
April 17, 2023
Assists dealer mechanics with advanced troubleshooting and repair procedures only after remote assistance by the technical call center has been exhausted.
April 17, 2023
Communicate and work with our Customer Care Specialists to review daily order activity and working to find solutions when necessary.
April 19, 2023