Demonstrated subject matter expertise in insurance company practices regarding reimbursement with the ability to translate knowledge into training, supporting performance excellence.
November 03, 2019
Demonstrates creativity in making change recommendations to the Manager and in supporting implementation of such change once approved.
December 19, 2019
Actively involved in case management responsibilities on unique, large, and/or complex cases in an effort to aggressively move the case to completion.
January 07, 2020
Maintains appropriate processing of high financial risk patients through established guidelines, including referral to the Patient Care Management Advocate (PCMA) when needed to ensure we maintain continuity of medical care as appropriate.
February 02, 2020
Review and supervise insurance billing, aging, and collection activity of assigned insurance collections staff members.
February 04, 2020
Supervises department staff, establishes and monitors performance measurements, defines training goals, competencies and ongoing education opportunities, and provides professional mentoring to associates to foster best practices, to improve productivity and to promote innovation in the workplace.
February 08, 2020
Manages resource planning, monitors workflows, oversees day-to-day operational activities and measures and reports on team productivity and individual performance while providing feedback and coaching for managers and non-managers to ensure a productive and engaged team.
March 03, 2020
Participates in the selection and hiring of Customer Services employees, performs regular performance management reviews, initiating salary recommendations and disciplinary action.
March 18, 2020
Performs routine quality monitoring to ensure accuracy, timeliness and comprehensive content of information collected and documented to ensure reimbursement.
April 04, 2020
Develops, supervises, and participates in departmental projects, workflow processes, policies and procedures in collaboration with internal stakeholders.
April 10, 2020