Review effectiveness, revise, and document changes to effect improvements in and maintain currency of Incident and Service Request Management procedures.
January 28, 2020
Represent Global Service Desk and Desktop Support on projects and/or day to day activities to ensure the requirements are met for our teams.
March 04, 2020
Set standards for excellence.
March 06, 2020
Provide senior level technical advice, guidance, and recommendations to management and technical specialists on critical Windows software updates and vulnerability issues.
March 30, 2020
Monitor assigned incident queue(s) within the Global Service Management tool.
May 14, 2020
Communicate with global customers on issues as appropriate.
May 16, 2020
Support vulnerability mitigation and prevention for Windows server platforms using tools such as ACAS, HBSS, and STIG baseline configurations compliance IAW DISA requirements.
June 30, 2020
Active Directory, and LDAP technologies within a Windows environment.
July 05, 2020
Documentation & Adherence to Global IT Management Processes, Policies and Procedures 15%.
July 11, 2020
Manage service request queue(s) within Global Service Management tool.
July 21, 2020