Resolve incidents via phone calls, support tickets, and instant messaging app.
May 11, 2020
Development of technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks.
May 25, 2020
Support our customers use of IT automation software - ConnectWise or Kaseya remote management tools.
July 13, 2020
Contributes to the completion of milestones associated with specific projects.
August 09, 2020
Act as the first point of contact for any IT related issue that come in from our customers or end users.
August 17, 2020
Create and update troubleshooting documentation for all remote site equipment as necessary.
August 25, 2020
Assists with deployment of Enterprise IT Audit solutions supporting Federated Audit Data Collection, Centralized Audit Data Storage, On-demand Audi Data Sharing, and Dynamic Audit Data Analysis.
August 29, 2020
Training, and opportunity for growth and advancement.
October 12, 2020