Manager of Client Services Salary in Cleveland, OH

The Manager of Client Services is responsible for overseeing the delivery of high-quality customer service and support to clients. This role involves managing a team of client service representatives, setting performance goals, and ensuring that client needs are met in a timely and efficient manner. The Manager of Client Services also plays a key role in developing and implementing strategies to improve client satisfaction and retention, as well as identifying opportunities for upselling and cross-selling additional products or services. Additionally, this role involves collaborating with other departments to address client issues and concerns, and providing regular reports and updates to senior management on client service performance and trends. Overall, the Manager of Client Services is responsible for ensuring that clients receive exceptional service and support throughout their entire customer journey.