Provided business and/or data analysis expertise on key contact center (or like) systems such as CRM, Customer Satisfaction (CSI), Workforce Management and/or Call Monitoring systems.
January 15, 2020
Support the analytic and reporting operations team contributing and leading when assigned the development of business requirement documents, testing of solutions before release, and guiding the initiatives through implementation.
February 01, 2020
Understand internal infrastructure to monitor and coordinate timely execution of recovery processes to ensure EOD batch is accurate and complete.
April 23, 2020
Build and maintain all SF tuition and fee tables each semester for all students, Graduate, Undergraduate and On-Line and Continuing Studies.
April 27, 2020
Collaborates with other lines of business to identify opportunities for operational efficiency and productivity improvements to mitigate financial, reputational and regulatory risk.
May 16, 2020
Generate and maintain monthly reporting relating to Charter Business, inclusive of P&L detail and detailed revenue/expense reporting.
May 21, 2020
Demonstrated ability for developing and analyzing large, complex data sets and converting them into the information / insights that drive business decisions at all levels of the organization.
June 13, 2020