Know your market value with insights across roles — from individual contributors to executive pay and overall company compensation trends.
Access a suite of powerful calculators to make data-driven career decisions.
Automate pay cycles, manage job architectures, and ensure pay equity with AI-powered compensation platforms.
Access validated salary benchmarks, labor market trends, and minimum wage data to stay competitive.
Participate in and purchase industry-specific salary surveys to obtain the most accurate, peer-reported pay data.
As of August 01, 2026, the average salary for an User Support Specialist in North Carolina is $54,176 per year, which breaks down to an hourly rate of $26.
However, an User Support Specialist's salary can vary significantly. Here’s a look at the typical salary range:
Compensation Planning
Develop a Job Description
Pay Equity
2026 Compensation Trend
AI-Powered Talent
Smart Recruiting
User Support Specialist Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $60,702 | $5,059 | $1,167 | $29 |
| Average | $54,176 | $4,515 | $1,042 | $26 |
| 25th Percentile | $47,139 | $3,928 | $907 | $23 |
Seneca Holdings - Fayetteville, NC
Oasys - Elizabeth City, NC
Focused HR Solutions - Raleigh, NC
Velocitor Solutions - Charlotte, NC
An User Support Specialist's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of an User Support Specialist's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| User Supp... Level User Support Specialist | $53,697 |
| Applicati... Level User Support Specialist | $65,799 |
| Applicati... Level User Support Specialist | $86,968 |
| Applicati... Level User Support Specialist | $129,797 |
| Applicati... Level User Support Specialist | $146,909 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract User Support Specialists. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For User Support Specialist roles, the industry you choose can affect earning potential by as much as 20% (the gap between the highest and lowest paying industries). Data shows that the Aerospace & Defense and Biotechnology sectors offer the strongest compensation, at 10% above the average. In contrast, User Support Specialist positions in Transportation or Telecom typically offer lower base pay, as these industries often view User Support Specialist as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Aerospace & Defense | $59,594 | $29.0 | 10% |
| Biotechnology | $59,594 | $29.0 | 10% |
| Business Services | $59,594 | $29.0 | 10% |
| Chemicals | $59,594 | $29.0 | 10% |
| Construction | $59,594 | $29.0 | 10% |
Understanding how an User Support Specialist's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $60,702 | $5,059 | $1,167 | $29 |
| Average | $54,176 | $4,515 | $1,042 | $26 |
| 25th Percentile | $47,139 | $3,928 | $907 | $23 |
Ready to take the next step in your career? Browse thousands of current User Support Specialist job openings on our job board. Use the search bar below to find your perfect match.
FAMILY ADVOCATE LLC
Concord, NC
FAMILY ADVOCATE LLC | Concord, NC
Job Description. Job Description. We are seeking Individual Support Specialist/Direct Support Specialist to join our team. You will be responsible for help... more
7 Days Ago
ProSidian Consulting
Charlotte, NC
ProSidian Consulting | Charlotte, NC
Operations Support Specialist Operations Support COC0031228 ProSidian is a Management and Operations Consulting Services Firm focusing on providing value t... more
9 Days Ago
Automated System Design
Hickory, NC
Automated System Design | Hickory, NC
Job Description. Job Description. Title. National Support Specialist. Reports to. Customer Success Manager. Location. Hickory, NC, Huntsville AL. Position ... more
9 Days Ago
Elvanx Inc
Fayetteville, NC
Elvanx Inc | Fayetteville, NC
Job Title. Customer Support Specialist. Location. Fayetteville, NC. Job Type. Full-Time. About the Role. We’re seeking a dynamic and customer-focused Custo... more
8 Days Ago
WB Cargo Service
Charlotte, NC
WB Cargo Service | Charlotte, NC
WB Cargo Service is hiring a Customer Support Specialist (Remote) in Charlotte.This flexible part-time position is ideal for detail-oriented individuals wi... more
9 Days Ago
A-Nu Virtual Solutions, LLC
Burlington, NC
A-Nu Virtual Solutions, LLC | Burlington, NC
Job DescriptionANU Virtual Solution Pay:$12-$15/hr (Starts at $17.99/hr after background check) Location:Remote (U.S.Only - See exclusions)The MissionServe... more
9 Days Ago
Get a Salary Increase
Analyze the market and your qualifications to negotiate your salary with confidence.
Search Job Openings
Search thousands of open positions to find your next opportunity.
Adjust Employee Salary
Individualize employee pay based on unique job requirements and personal qualifications.
Price My Industry Jobs
Get the latest market price for benchmark jobs and jobs in your industry.
Use Salary.com's Cost of Living Calculator to find out what income you need to maintain your standard of living in a different city and how much more or less money you need to budget for basic expenses.
Explore Cost of Living CalculatorSalary.com experts will help you thrive your workplaces.
Salary.com provides salary survey data for thousands of industry Jobs.
Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources. We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Salary.com's CompAnalyst platform offers:
