Average Salary for Jobs with Customer Service Metrics Skills

The average salary for jobs that require the skills of Customer Service Metrics is $71,219 based on United States National Average.

Base Salary

Core compensation

$27,824
$114,613
$71,219
Collections Supervisor
Alternate Job Titles: Collections Specialist Supervisor | Delinquent Account Collections Supervisor

Supervises the day-to-day process and operations involved with collections on overdue/delinquent accounts. Reviews and develops policies and procedures and ensures compliance. Initiates demand letters, outbound calls, and handles escalated calls. Monitors collections activities for quality. Ensures that production targets are achieved. May require a bachelor's degree. Typically reports to a manage... View job details


Contact Center Quality Analyst
Alternate Job Titles: Call Center Agent Quality Monitoring Analyst | Contact Center Planning and Monitoring Analyst

Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Typically requires a bachelor's degree. Typically reports to a manager. Gains exposure to some of the complex tasks with... View job details


Contact Center Quality Analyst, Sr.
Alternate Job Titles: Call Center Agent Quality Monitoring Senior Analyst | Contact Center Planning and Monitoring Senior Analyst

Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. May suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. W... View job details


Contact Center Quality Assurance Auditor
Alternate Job Titles: Call Center Quality Assurance Auditor | Contact Center Quality Metrics Auditor | Customer Service Quality Assurance Audit Specialist

Monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Typically reports to a manager. Gains exposure to some of the complex tasks within the job function. ... View job details


Contact Center Quality Manager
Alternate Job Titles: Call Center Quality Manager | Contact Center Planning and Monitoring Supervisor

Oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above... View job details