Provide excellent client support via telephone and e-mail including the return of both customer and internal calls, emails and inquiries with urgency. Participate in the network on-call rotation for Level 3 network support group. Support network the services under an ITIL service delivery model, developing and improving processes as needed. view job details

Track and document all service activity in ticketing system. Meet all individual performance goals and standards. Act as an escalation point to internal Momentum departments. view job details

Monitor, analyze, and resolve network and system issues. Provide comprehensive technical support services to clients. Follow documented procedures to record issue resolution to ensure client satisfaction. view job details

Participate in Corporate continuous improvement initiatives to enhance client service, efficiency, and profitability. Adhere to defined quality guidelines for customer communication. Communicate with Property Staff providing outage updates, requesting power confirmations, providing office support and working with them on escalated resident issues. view job details

Collaborates closely with Engineers and Tech Leads to build playbooks/procedures for all new monitoring. Maintains an accurate and timely status/history of the service event in the companies ticketing system and produce a database of system issues and resolutions. plan, configure, and manage enterprise network monitoring software that is used to update, configure, or manage network systems. view job details

Q: At work, two departments have two separate requirements. One requires a four-year bachelor's degree with a lower starting salary than the other, which requires only a two-year associate's degree. Is this appropriate?A: I know of no legal precedent requiring employers to pay someone with a bachelor's degree more than someone with an associate's degree. If your company has a compensation strategy that pays its employees based on competence and skill sets, it is possible that someone with an associate's degree would get paid more than an employee with a bachelor's degree.I can't say whether it... view article details

Jobs that pay $50K or more You Can Have a Job You Love AND a Nice Paycheck How do you define success? Do you want a job that you love, or a paycheck that satisfies you? In a tough economy where jobs are scarce, many of us believe that we must, to some degree, choose between one and the other. The reality is, lack of money is one of the top causes of stress in the United States. According to the American Psychological Association’s most recent annual Stress in America survey, 75 percent of those surveyed said money was a significant source of stress in their lives, while another 70 percent cite... view article details

Jobs that pay $50K or more You Can Have a Job You Love AND a Nice Paycheck How do you define success? Do you want a job that you love, or a paycheck that satisfies you? In a tough economy where jobs are scarce, many of us believe that we must, to some degree, choose between one and the other. The reality is, lack of money is one of the top causes of stress in the United States. According to the American Psychological Association’s most recent annual Stress in America survey, 75 percent of those surveyed said money was a significant source of stress in their lives, while another 70 percent cite... view article details

Higher education may be getting more expensive, but a college degree is necessary to compete for jobs in many industries. College should be healthy mix of passion and pragmatism, and it’s important to pursue the things you love while recognizing the fields that give you the best chance of finding a job upon graduation. According to research by CareerCast.com, here are the majors with the best career prospects. We also provided the median salaries of various jobs in each industry based on Salary.com data. 1) Accounting They say numbers don’t lie, but did you know they can also get you a job? T... view article details

These Careers Are Worth the Price of College Admission Is College Still Worth the Money? Maybe. As the cost of education continues to skyrocket and job prospects remain less than robust in a tough economy, the answer to the question, "What are you majoring in?" seems more important than ever. There’s no getting around it. Education is expensive. A four-year degree at a public university costs, on average, $37,343, while an education at a private school will set you back $121,930. While statistics show that a college degree will undoubtedly open doors and increase your earning potential, you... view article details

Starting a company can be exciting, but it also presents a fair share of challenges. One of the biggest hurdles is setting the appropriate pay for the first engineer who joins the fledgling startup. They are taking a huge risk by jumping aboard, so they will want something that reflects that. However, it is also vital to consider what is fair for the founders who got the ball rolling in the first place. Balancing pay, equity, and title for that first technical hire requires a deep understanding of everyone's contributions. It also involves setting expectations upfront. Having a good grasp of s... view blog & white papers details

When it comes to understanding salary benchmarking data, you need to research its processes comprehensively. In today’s job market, understanding trends relating to compensation can give you the advantage of attracting and retaining talent. With salary benchmarking data, you can see how your organization’s pay practices stack up against others. In this article, we will first look at how you can understand salary benchmarking data. Following this we will outline how a hypothetical company can use salary benchmarking for a software engineer role. Without further ado, let’s begin. Understanding S... view blog & white papers details

Job titles can be confusing, especially in the corporate world. With internal titles, external titles, and various abbreviations, it is often hard to know what a job entails. This article breaks down the most common fancy corporate job titles to help make sense of them. This guide is best for those looking to switch careers, get a promotion, or better understand their coworkers' roles. It will decode cryptic corporate job titles, helping employees navigate the lingo with confidence. What is a Job Title? A job title ... view blog & white papers details

One of the employer's jobs is to correctly decide whether an employee is exempt or non-exempt—a decision which is not based on what the employer or employee prefers. The Fair Labor Standards Act (FLSA) has set rules that determine each classification. Different rules vary by state, but there are key guidelines to follow to properly classify and pay your employees. What is an Exempt Employee? Exempt employees receive a fixed salary, a set amount of pay, given regularly throughout the year. Since these employees are n... view blog & white papers details

When setting compensation, it can be tricky to know where to set the pay bands. Companies may want to offer competitive salaries to attract top talent, but they also cannot spend recklessly. Striking the right balance requires savvy use of market data. This article explores how HR leaders can use real-time salary insights to build smart compensation bands. With the right data and methods, companies can set pay bands that help land their dream hires without blowing the budget. They can look at market rates, adjust to specific needs, and update pay bands regularly. Learn insider tips to build ba... view blog & white papers details