Salesforce Analyst

Salesforce Analyst.

Salary: c£41,000 per annum pro rata.

Location: Remote, home-based.

Contract/Hours: Fixed Term Contract – Full Time – 6 months.

Benefits:

• 29 days annual leave PLUS bank holidays pro rata, with up to 5 additional days for continuous service and option to buy or sell leave.
• Gain professional qualifications and excellent training/development opportunities.
• Flexible maternity, adoption, and paternity packages.
• Pension with up to 7% employer contribution with included life assurance cover.
• Staff discount portal and Blue Light Card eligibility with 15,000 national retailer's discounts.

Vulnerable children in the UK need your help

Wherever you work in the Action for Children family, you'll be helping to change the lives of the most vulnerable children in the UK.

We believe every child should have a safe and happy childhood. Last year, we helped more than 670,000 children and families across the UK. From direct work in communities to national campaigning, we are focused on making sure every child has the foundations they need to thrive.

Why Action for Children?

Wherever you work in the Action for Children family, you'll be helping to change the lives of the most vulnerable children in the UK.

Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It's the sense of purpose that drives us every single day.

A bit about the role

As a Salesforce Administrator, you will be working as part of a small team within our Technology department. This is an exciting and varied role where you will help design, develop, administer and support our Salesforce systems.

A key element of the role will be to maintain and support existing users of Sales and Service Cloud as well as develop and design the implementation for new and existing functionality on the Salesforce platform.

How you'll help to create brighter futures

• Provide development and administration on Salesforce and Service and Experience Clouds - working as part of a team to design technical solutions, system development and system administration.
• Provide support for our Salesforce users.
• Design and build reports and dashboards to meet business needs.
• Design and build workflows according to requirements.
• Able to design, test, build and support new functionality that is introduced to the system.
• Consult with our internal stakeholders regarding system functionality and usability to enhance user experience.

Let's talk about you

Essential criteria:

• Previous track record of Salesforce Sales Cloud administration
• Current Salesforce Administrator certification.
• Experience with Salesforce Service Cloud
• Experience with Salesforce Experience Cloud
• Experience of installation and configuration of third-party applications within the Salesforce platform.
• Experience of stakeholder management.
• Must be a self-motivated individual with the ability to work unsupervised.
• Able to document requirements and work with business analysts as required.
• Ability to assess the impact of new requirements.
• Good verbal and written communication skills.

Preferred:

• Previous experience working with charities, not-for-profit or public sector organisations.

Please see the Job Description for the full list of accountabilities and requirements.

Good to know

Application Process

There are five sections to complete: Personal Details, CV, Supporting Statement & Information, Equality & Diversity, Submission & Declaration.

Talent Pool

We know talent when we see it. But sometimes we find the right person but not for the right job. We'd love to keep your details for when the right job comes up. Let us know if you'd rather we didn't.

Diversity, equality, and inclusion

At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace. We actively encourage applications from Black, Asian & Minority Ethnic, and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.

Don't meet every single requirement?

If you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to apply anyway. You might just be the perfect person for this role, or another role within the Action for Children family.

Want to know more about Action for Children?

Find us on X, Linkedin, Facebook or YouTube to get to know us better.

Closing Date: Thursday 19th September 2024.

Interviews will be held week commencing Monday 23rd September 2024 by MS Teams.