F&B Supervisor

Are you an enthusiastic and seasoned hospitality professional ready for a new adventure? Join us at AG Hotels Group as an F&B Supervisor, where you will inspire and lead our outstanding food and beverage team to deliver exceptional guest experiences.

As an F&B Supervisor, you will be the face of our hotel's exceptional service standards, ensuring each guest has a memorable experience. Your strong leadership and attention to detail will inspire and develop a high-performing team, fostering a culture of excellence and continuous improvement.

Key Responsibilities:

• Ensure efficient, friendly service in all F&B areas (restaurant, lounge, bar, function rooms, room service).
• Manage stock and labor costs.
• Ensure team has thorough menu knowledge to advise guests and promote sales.
• Maintain par stock levels through effective ordering.
• Supervise functions and events from setup to close.
• Promote F&B sales and suggest promotional ideas.
• Regularly train and coach staff for exceptional performance.
• Handle customer complaints professionally.
• Investigate cash and credit card discrepancies.
• Report health and safety hazards and maintenance needs.
• Assist with duties as requested by management.
• Adhere to health and safety procedures; conduct fire alarm tests if needed.
• Act as Duty Manager and resolve guest issues when necessary.
• Contribute to creating weekly rota based on business needs.
• Drive positive guest reviews and offer excellent customer service.
• Generate sales leads through guest interactions.

Qualifications:

• Prior experience in restaurants, events, or bars required.
• Highly driven and result oriented.
• Minimum 2 years' experience in a similar role.
• Ability to work under pressure and solve problems quickly.
• Proficient in PMS.
• Skilled in Microsoft Word, PowerPoint, Excel, and Outlook.
• Excellent communication and presentable skills
• Food Safety certification required.
• Personal license holder preferred.

The candidate should be flexible to work on weekends and bank holidays.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Discounted or free food
• Employee discount
• Referral programme

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Cheshire, SK9 3LF: reliably commute or plan to relocate before starting work (preferred)

Experience:

• F&B: 2 years (required)

Work Location: In person