Parking Customer Service and Process Manager INTERNAL

Job Description

INTERNAL APPLICANTS ONLY

About Barnet Council

Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centers, vast green spaces and diverse communities all help make it a great place to live and work. As a council we want to build on these strengths as we move into the future. We are growing and developing as an organisation to meet the challenges facing our borough and we are committed to working with partner organisations and residents to make Barnet even better. As an organisation, our staff are committed to Our Values: Learning to Improve, Caring, Inclusive, Collaborative – which drive everything we do.

About The Role

To manage and co-ordinate the back office notice processing and customer service aspects of the Parking Service, including taking the lead role in the notice processing operation of PCNs issued throughout the PCN lifecycle. The postholder will lead on the day to day management of the internal resource and the external service provider delivering the services in accordance with all contractual obligations. The postholder will also be responsible for the clienting of the Assisted Travel service (Blue Badge and Disabled Persons Freedom Pass), which is currently delivered by Capita as part of the Council’s Customer Support Group contract. The postholder will also be responsible for the management of customer service requests, including formal complaints, FOI, SARs and Local Government Ombudsman enquiries and that these are dealt with in accordance with relevant policies, procedures and legislation. The postholder will line manage three direct reports and have wider management responsibility for a team of nine.

Please click here to download the Job description for this role.

About You

You will manage and co-ordinate the back office notice processing and customer service aspects of the Parking Service, including taking the lead role in the notice processing operation of Penalty Charge Notices issued throughout the PCN lifecycle.

You will be responsible for managing the notice processing team and take the lead on the day to day management of the external service provider delivering the services in accordance with all contractual obligations.

You will also client the Assisted Travel service (Blue Badge and Disabled Persons Freedom Pass), which is currently delivered by Capita as part of the Council’s Customer Support Group contract.

What We Offer

• 31 days annual leave, plus public and bank holidays
• Access to the Local Government Pension Scheme, which provides a valuable guaranteed income in your retirement together with security for your dependents
• Work-life balance options may include hybrid working, flexitime, job share, home working, part-time
• A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more
• Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership
• Excellent training and development opportunities
• Employee well- being training programs including confidential employee assistance
  
  
  

How To Apply

Read the job description and person specification before clicking ‘Apply’ to commence the online application form. If you would like any further information about the role before applying, please contact Rebecca.Eden@barnet.gov.uk

Barnet Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Barnet operates stringent safer recruitment procedures.

To deliver Barnet Council’s commitment to equality of opportunity in the provision of services, all staff are expected to promote equality in the workplace and in the services the Council delivers. As such we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.

Barnet Council embraces all forms of flexible working (including part-time, compressed hours, and remote working) and is committed to offering employees a healthy work-life balance. Candidates are encouraged to talk about relevant requirements and preferences at interview. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

Barnet Council is a Disability Confident Committed Employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply

All posts with the council are subject to a probationary period of six months, during which time you will be required to demonstrate to the council satisfaction your suitability for the position in which you will be employed.

Due to the high number of applications that are received for some posts we may close vacancies before the stated closing date if sufficient number of applications are received. Therefore, please apply as soon as possible.

Please ensure you regularly check the email account (including JUNK MAIL folders) that you use to submit your application, as any further communication regarding your application will be sent electronically. Should you not hear from us within four working weeks of the closing date for this post, then regretfully in this instance, you have not been shortlisted.