Showroom Sales Advisor

At Ben Burgess, we want to empower progress and sustainability in agriculture, construction, and groundscare industries, contributing to the development of thriving communities and preserving our environment for generations to come. Rooted in our motto 'Where Service Still Counts,' we dedicate ourselves to serving others through our unwavering commitment to providing exceptional machinery solutions and fostering genuine partnerships.

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Our Showroom Sales Advisor is a key front of house member of our Grounds Care team. You are responsible for all domestic retail sales within the showroom by offering outstanding customer service and excellent product knowledge.

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You will also be responsible for greeting all customers that enter the site and need assistance, ensuring they get the support they need from other departments quickly. Not only will you be responsible for the customer interactions but also ensure our showroom and display areas are kept up to date and customer focused. You will do this through effective marketing, merchandising, pricing and layouts.

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You will be responsible for all your own administration and supporting the wider sales / showroom teams with their tasks as required.

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You will be required to work Saturday's on a rota basis.

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Showroom Sales Advisor responsibilities include:

• Undertaking retail sales for domestic customers in the showroom.
• Always offering outstanding customer service.
• Completing sales for walk-in customers, telephone, email and online.
• Organising a retail focused showroom and display areas including ensuring correct stocking, pricing and merchandising.
• Meeting and greeting customers into the showroom and ensuring they are directed to the right product or person for their visit.
• Receiving new products into stock.
• Undertaking training on new products and brands.
• Following up all enquiries to maximise sales opportunities.
• Updating photographs and pricing for website as required ensuring all products have images and full product description.
• Undertaking all administration and point of sale for domestic sales / retail sales.
• Ensuring all warranty administration is completed for products sold. Undertaking product stock takes for showroom and display areas.
• Supporting professional sales team in periods of absence.
• Supporting hire desk team in period of absence.
• Assisting with all administration functions of the Grounds Care team when necessary, including our CRM.
• Supporting all other activities within the scope of the role to ensure outstanding service and sales operations.
• Completing depot transfer requests and administration for products as required / requested.

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We look for:

• Retail focused sales experience, possibly in a targeted environment.
• Ideally experience with garden equipment / grounds care industry.
• High levels of personal integrity.
• Excellent and professional customer relations skills.
• Ability to work extended hours when required to meet the demands of our customers.
• Full UK driver’s licence.
• Ability to work Saturdays as required.

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What you can expect from us:

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Inspired by our founder Ben Burgess, we believe that the key to success lies in nurturing our team members. His core principles continue to shape our approach today, ensuring that our employees are well taken care of.

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Furthermore, you can expect a competitive overall package tailored to your role, along with an array of benefits that include:

• Equitable pay, subject to annual reviews, with details available on the application page;
• A transparent bonus system tied to your individual performance and depot success, with regular updates on your progress;
• Unrestricted investment in your personal and professional growth, without the constraints of a training budget;
• A recognition of the importance of work-life balance, offering enhanced holiday and sick pay schemes.

Job Types: Full-time, Permanent

Pay: Up to £27,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Company pension
• Employee discount
• Health & wellbeing programme
• Life insurance
• Referral programme
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Performance bonus

Work Location: In person