Service Delivery Co-ordinator

Are you looking for a new role in a dynamic housing repairs service?

We have a fantastic opportunity for a Service Delivery Co-ordinator to join our team You will join us on a Part time, 20 hours (10am to 2pm), 6 months fixed term basis in return for a competitive salary of £28,516.80 per annum pro rata plus a generous annual leave entitlement. This role will require you to work for either our office in Rowley Regis or Dudley.

Black Country Homeforce is our in house building maintenance team that operates throughout Birmingham and the Black Country. Homeforce are responsible for delivering over £3 million worth of responsive repairs and planned maintenance such as replacement kitchens and bathrooms as well as other building works.

In return for joining us as our Service Delivery Coordinator we can offer a range of benefits including:

• 28 Days Annual leave per year, plus bank holiday entitlements - so you can have a well-earned rest
• Staff recognition scheme - because hard work doesn’t go unnoticed
• 100% Annual Attendance Reward - to reward you for being there for our customers
• Annual Pay Review - ensuring your pay reflects what’s happening in the market
• Access to an Employee Assistance Programme which provides free, confidential support in health, wellbeing, financial and legal matters - because sometimes, we all need a helping hand
• Life assurance - In case the worst should happen
• A broad learning and development programme - to help you be the best that you can be
• Access to an attractive contributory pension scheme - giving you peace of mind about life after work.
  
  

We are currently recruiting for Service Delivery Co-ordinator to join our team. The Service Delivery Co-Ordinator’s main duties include supporting Managers with planning all aspects of the repairs, voids and planned maintenance works, dealing with residents, operatives and sub-contractors, working with the IT systems, managing operative’s diaries and general administration Team.

Specific tasks of the role include, but are not limited to:

• To receive calls, emails and web chat enquiries directly from customers and maintain communications through to job completion as part of the BCHG Repairs Hub.
• Following job notification, diagnose and record in the Job management system then plan & mobilise internal / external contractor resources having a strong focus on First Time Fix, ensuring an efficient service is delivered.
• To ensure that the trades staff and contractors communicate in a timely and accurate manner about the progress of work,to schedule their workload efficiently and effectively.
• To ensure that BCHG’s Core Values and Strategic Objectives are actively promoted and worked to at all times
  
  

Skills and Experience required if you want to become our Service Delivery Coordinator:

• Experience of working in a call centre environment
• Excellent planning and organisational skills
• The post holder will be subject to a six month probation period
• All staff are expected to live and demonstrate our values - We Not Me, We do what we say we will, We Care, We do the Right Thing, We Love to learn
  
  

About Us:

BCHG is proud to be recognised as a Times top 100 Company in The Midlands. We have over 2,183 homes across the Black Country and Birmingham and a purpose-built Residential Care Home. We support our local communities by offering free services that help individuals with self-achievement and aspiration through our career development, training and employment services.

Founded in 1974, we have grown significantly both in terms of the number of homes we rent and the breadth of other housing related services we now offer. We help thousands of customers every year making a real difference to their lives.

At Black Country Housing Group our values are not just a set of words but are at the heart of the way our organisation works and how our colleagues interact in their day-to-day activities. We are committed to developing and supporting our colleagues and have received Gold recognition from Investors in People. We are proud to be recognised as a Disability Confident Employer and are always reviewing how we can be more inclusive.

If you would like to join us please click ‘Apply’ now, we’d love to hear from you!

At BCHG we are proud to be an inclusive organisation and we are committed to equal opportunity and encouraged applications from candidates regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships."

We are happy to share we have been awarded the Gold Award from the Armed Forces Covenant for our commitment to supporting veterans and their families.

Reasonable adjustments will be made available should you be invited to interview.