User Researcher

Job Description

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.

Working with DWP, you will be helping us to drive our priorities to:

• Run an effective welfare system that enables people to achieve financial independence by providing assistance and guidance into employment
• Increase saving for, and security in later life
• Create a fair and affordable welfare system which improves the life chances of children
• Deliver outstanding services to our customers and claimants
• Deliver efficiently: transform the way we deliver our services to reduce costs and increase productivity

As a User Researcher your main responsibilities will be:

• Plan and design user research programmes, testing both high level concepts and specific aspects of the services as it is designed and developed.
• Work within agile project teams, providing, to the team, a focus on user centred design.
• Generate new and useful insights related to DWP users for the project team to leverage, ensuring where relevant that the insights influence design decision.
• Communicate the insights gained from user research outputs to both the project team and wider stakeholder, helping to enhance organisational understanding of the users that drives decisions and actionable recommendations.
• Maintain and develop relationships across the product teams, guiding the team in understanding research
• appropriates and insights.
• Prioritize and execute the end-to-end user research activities, this will include the scope, plan, recruitment,
• facilitating and also the driving of improvement in the service offered.
• Plan and conduct research that considers the diversity of users, keeping in mind access needs and the ethical nature of research.
• Conduct user research using a range of research methods, selecting the appropriate method, both qualitative and quantitative, depending on the requirements of the programme.
• Be responsible for improving your own learning, keeping in mind the need to consistently improve your
• understanding of the role and methods to be used.
• Work with other teams to understand and leverage existing research material that may add value to the
• team's research requirements and, where necessary, conduct a gap analysis to fulfil the needs of the team.

You'll have relevant experience in:

• Previous public sector experience
• Has had experience in applying Agile principles in practice.
• Able to use quantitative and qualitative data about users to turn user focus into outcomes.
• Understands and has experience of a range of user- centred practices.

If this role sounds like something that you would be interested in, please click the link to apply or get in touch with Lewis.hamber@publicsectorresourcing.co.uk

Disability confident

As a member of the disability confident scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.

DWP is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group.

If you qualify for the above, please notify us on PSRapplications@publicsectorresourcing.co.uk.

We will be in touch to discuss your suitability and arrange your Guaranteed Interview.

Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.

In applying for this role, you acknowledge the following, this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.

Please be aware that this role can only be worked within the UK and not Overseas.