Rent & Service Charge Analyst

Have you got previous accountancy experience and looking for an exciting new challenge? Do you have fantastic communication skills and are an excellent team player? If so, Bromford want to hear from you.

We’re looking for a rent and service charge analyst to provide expert support and analysis across all elements of customer charges. You’ll drive team processes, support customer experience and service delivery teams with all matter relating to customer charges and providing expert analysis for external stakeholder, including customer, auditor and regulatory demands.

You’ll deliver high quality production of customer rent and service charge data. This will include rent setting, service charge estimate setting, service charge reconciliations, income reporting and queries and support any processes related to the production, administration and reporting of customer charges. You will take responsibility for the delivery of individual workloads, including getting support and escalating issues where necessary to uphold the quality and delivery of our service.

You will develop effective internal working relationships to ensure wider teams are supported in their role in customer charges, including communicating rent and service charge reviews and gathering key cost and service information to enhance our service.

This role is permanent and full time. You will be based from our main office in Wolverhampton (WV10 6TB) with regular home working available. A basic DBS check is required.

You Will Ideally Have

• Previous accountancy experience or similar
• Minimum of full AAT or equivalent
• Experience of working with rent, service charges or customer charges
• Experience of working with complex data
• Experience of working within a customer service driven function
• Experience with Microsoft Dynamics, Excel and other Office products
• Specific knowledge of customer service charge setting and processing, including an understanding of relevant legislation and regulations
• Excellent communication skills
  
  
  

The closing date for applications is Tuesday 1 October with interviews taking place Monday 7 October.

In the event of a high volume of applications, we reserve the right to close the vacancy early.

About Us

We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.

We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.

We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.

Diversity Statement

We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA community.

Great Place To Work Certified

Bromford have been certified as a Great Place To Work (Nov 22 – Nov 23). The 2023 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 89% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK’s Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.

Benefits



Flexible benefits





Learning and development





Private medical cover





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Pay and financial wellbeing





Health and wellbeing



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