Customer Service Advisor

Customer Service Advisor (2 x Part Time Vacancies)

Location: Endurance House, Cambridge,

Salary: £26,753.70 FTE which equates to £15,287.83 for 20 hpw and £16,052.22 for 21 hpw

Part time/20 hours worked over 4 days or 21 hours per week worked over 3 days/Permanent

Based at Endurance House, Chivers Way, Histon, Cambridge, CB24 9ZR.

Permanent

Two part-time positions. Hours are flexible and will be agreed with successful candidates. Possible options are:

Salary £26,753.70 FTE which equates to:

£15,287.83 for 20 hpw; and

£16,052.22 for 21 hpw

When applying, please indicate which part time role you would like to be considered for.

:

As a Customer Advisor, you are the first point of contact for our customers, providing a first class customer-focussed service when dealing with a wide range of telephone enquiries, emails, live chat and face to face. The Customer Services Team also plays a critical part in providing efficient support to our Housing Management and Property Services Teams.

• Previous experience in an administrative and customer facing role essential.


• Professional telephone manner and excellent communication and administrative skills.


• Able to negotiate confidently and demonstrate an assertive approach, with discretion and diplomacy.


• Able to be responsive and make decisions in a timely and effective way.


• Able to prioritise workload and meet tight deadlines.


• Competent in MS Office packages (Word, Excel and Outlook).

What we can offer:

• Employee discount scheme (retail, leisure, gym membership and fitness equipment)


• Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)


• Employee Assistance Programme


• Cycle to work scheme (salary sacrifice)


• One day off a year to volunteer for a charity of your choice


• 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service


• Holiday purchase scheme- up to 5 days per annum (pro rata for part-time staff)


• Company sick pay


• 58p per mile business mileage allowance


• Refer a friend scheme (£250)


• Contributory pension scheme, which both you and CHS contribute to


• Enhanced maternity and paternity leave


• Flexible Working Policy


• Flexitime


• Full induction


• Comprehensive free training and development opportunities with paid time off


• Free onsite/nearby parking

For further information or to have an informal discussion about the role, please contact Sue Smith, Customer Services Manager on 01223 713580.