Sales Support Advisor

As a Sales Support Advisor you will be responsible for completing a wide variety of administrative tasks to support our busy sales teams. This will include responding to calls and emails within SLA as well as making outbound calls to customer to ensure their equipment has been delivered or to obtain addition information and documents where required.

You’ll work closely with the sales team to provide sales agents and partners with pricing, contracts, and account information not readily available to them.

This is a great opportunity to develop and enhance your administration skills and work with a wide variety of teams and colleagues.

What We Want You To Do

• Develop an in-depth knowledge of sales process.
• Provide support to sales colleagues to ensure compliance to correct sales processes.
• Audit customer contracts to ensure they adhere to R.O.C.O (receipt of clean order process).
• Act as a sales support and administration point of contact for existing channel partners.
• Act as an inter-departmental liaison point for the P.B.T.S (pass back to sales) process.
• Ensure all sales activity complies with regulatory standards, GDPR and quality policies.
• Utilise performance data to identify challenges, trends and improvement opportunities.
  
  

What you need to have already done to be right for this role

• A minimum of 12-months demonstrable success in a high-volume desk-based B2B sales, sales support, or customer service role.
• Experience of working with multiple products, price, and contract terms with customers.
• A basic level of understanding of B2B sales processes.
• A basic understanding of regulatory requirements impacting B2B sales organisations.
• Computer literate with experience of sales CRM, and/or Lead Management systems, preferred but not essential.
  
  

Our Story

Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding. As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance.

For more than two decades, our growth journey has been marked by various accolades, such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Our latest achievement was receiving the 'One to Watch' award from Best Companies.

Why Choose Clear Business?

At Clear Business, we don’t just do jobs, we do careers. We’ve got ambitious growth plans, and our people will grow with us. So, we’ll give you everything you need to develop and succeed. That means things like flexible working, a totally transparent rewards structure, a diverse and inclusive workplace, and the control to drive your own career and shape your own opportunities. Clear Business is a great place to work, made better by you.

In return for your hard work, you’ll get

It takes all kinds of people to make Clear Business the success that we are, and we’ve got a range of benefits to make sure everyone is happy.

• Pension contributions and life assurance coverage.
• Generous discounts at numerous high street and online retailers.
• 25 days of annual leave, increasing to 28 days based on tenure.
• Enjoy your birthday off every year.
• Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
• Cycle to work and travel loans for people wanting a greener commute.
• Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.
  
  

The important extras

• Hybrid working model: the choice to work remotely for three days.
• Engage in charity fundraising and volunteering activities as part of our giving back initiative.
• Enjoy fantastic on-site amenities including a complimentary gym, free parking, a subsidized café, and an on-site bar for post-work drinks, quiz nights, and social gatherings.
• Full time/Permanent contract of 37.5 hours per week.
• No weekends and every bank holiday off.
  
  

What Happens Next

If you’re looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success click ‘Apply’ today to take the next step in your career.

Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.

All successful candidates will be subject to pre-employment checks.

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.

We Are One Of The UK’s Leading Providers Of Essential Services To Small Businesses. We Supply a Wide Range Of Essential Services – Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity And Insurance Through Our Sister Company The Insurance Octopus. Our Goal Is To Simplify Essential Services For Our Customers By Offering The Widest Range Of Products On The Market. Not Only Have We Experienced Continued Growth And Strong Financial Performance As a Result, We Have Been Recognised By The Following Awards

• The Lloyds Bank National Business Awards 2019
• Greater Manchester Business Awards 2019
• Lanarkshire Business Excellence Awards 2019