Patient Safety Engagement Specialist / Investigator

Band 6, Full Time, Onsite

An exciting opportunity has arisen to join the Patient Safety Team as Patient Safety Engagement Specialist/ Investigator.

Reporting to the Quality Improvement and Investigations Lead, as part of the wider Patient Safety Team, this post is responsible for delivery of the Trust’s Quality Strategy and vision to ensure ‘Excellent Care for all’ through the delivery of safe, effective and high quality services, that ensure the people who use our services, their families, carers and visitors receive a positive experience. There will be a test/presentation at interview.
Proposed Interview Date - w/c 17/06/24

Under the direction of the Quality Improvement & Investigations Lead the post holder will be responsible for providing leadership and expertise to support the engagement and involvement of those affected by patient safety incidents. This will include gathering the data for Duty of Candour compliance and the completion of Duty of Candour as required. The Engagement Specialist will actively engage with patients, families, carers and staff to seek input into the learning response to develop a shared understanding of what happened. He/she is also expected to provide compassionate engagement that prioritises and respects the needs of people who have been affected by serious patient safety events.

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon.

These include:

• Croydon University Hospital
• Purley Hospital
• The Sickle Cell and Thalassaemia Centre in Thornton Heath
• Community bases at Purley, Sanderstead, New Addington, Broad Green, Woodside
• A minor injuries unit in New Addington

The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 3,500 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our Vision:
“Excellent integrated care for you and your family, when and where you need it”

Our 5 key ‘Here for you’ promises to the people of Croydon are:

• You feel cared for by helpful and welcoming staff
• You feel in safe hands with highly professional staff
• You feel confident in your treatment from skilled teams of compassionate clinicians
• You feel we value your time with convenient appointments, minimal waiting and care closer to home
• You feel it’s getting better all the time as we continue to improve our services

We are one of 17 Trusts in the country who have been accepted as national pioneers on staff engagement and empowerment, through the adoption of "Listening into Action" as a new way of working. The approach we are taking to “Listening into Action” is new and different.

See job description and person specification for details of the role. For more information contact Regine Lock at regine.lock@nhs.net