Incident Management Digital Advisor - 29340

Job Description

We are fully committed to having an inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We currently have a vacancy for an enthusiastic and passionate Product Development Advisor in the Incident Management and Resilience Digital Services team. You will be part of a small team supporting the delivery of digital products and services in incident management helping to reduce the impacts of incidents on people and the environment. Your focus will be on the successful development of the Smart Incident Reporting Project (SIRP) but with opportunity to influence the development of a wide range of exciting products.

To ensure SIRP is developed well and meets our user and business needs you will:

• Use effective communication skills to gain a deep understanding of all our users and what their needs are
• Understand how business strategies and business needs can be achieved through SIRP
• Support the design, build and testing of the SIRP service with a focus on user and business needs.
• Develop excellent relationships with the incident management community to ensure key stakeholder input and advice is incorporated into the project
• Help shape the Environment Agency’s response to reported incidents through development of effective information flows and improved ways of working.
• Work alongside the Product Owner providing support and information as required.
• Support the SIRP project team with technical aspects of the product development including technical backlog management, decision management, functional and non-functional requirements, capture user needs, design build and testing of the SIRP service.
  
  
  

The team

You will be part of the wider Digital Services team, responsible for developing, supporting, and improving critical systems and services for incident management.

You will work on the Smart Incident Reporting Project (SIRP), one of Digital Services' major projects. The SIRP team is collaborative, inclusive, and forward-thinking, with a strong emphasis on support and wellbeing. We prioritise creativity, diversity, and continuous development. Open communication and mutual respect are at the heart of our culture.

Experience/skills Required

Strong candidates for this role will have demonstrable experience of:

• Developing processes and tools that support a strategic business need, ideally within incident management, but this is not a requirement.
• Working collaboratively to develop a new way of working, tool or solution proving you have excellent team working skills.
• Working at pace with colleagues and stakeholders beyond the immediate team
• Enthusiastically approaching challenges and problems, quickly developing appropriate solutions.
• Making decisions based on evidence and data and recognising when there are gaps in available information and how these can be best filled.
• Working with competing deadlines and multiple workstreams ideally in a technical or digital field.
  
  
  

It will be beneficial for candidates to have experience in:

• Incident management
• Digital project delivery
  
  
  

Contact and additional information

Please note that that your answers to the capability questions will be used to

determine interview selection.

Everyone starting in a new role with the Environment Agency will be welcomed into the team and given all of the training and support you need to succeed.

We are an operational team supporting systems 24 hours per day, every day. You may be required to have an incident role and make yourself available to respond to incidents.

There may be occasions you need to travel, but virtual collaboration is the norm and preferred. Interviews will be carried out remotely using Teams.

For any questions relating to this role, please contact:

Liz.Jenkins@environment-agency.gov.uk

or Stuart.thompson-gilroy@environment-agency.gov.uk

Interviews are scheduled to take place from week commencing 23rd September 2024

Length of contract

Up to 2 years

Competence 1

Focuses on Efficiency, Innovation and Quality

Description

Identifies and seizes the opportunity to create, introduce and implement new or improved methods, processes and without, compromising quality or accuracy.

You will be a key member of the SIRP product development team. Your decisions and ideas will shape the Environment Agencies operational response. Please can you provide an example of when you have designed, altered or developed a new process or tool that improved a way of working.

Competence 2

Influences and Persuades Others

Description

Influences and Persuades Others: Presenting a case in a convincing and attractive way that will win people over, encouraging them to follow plans willingly; often succeeding where logic and reason alone would fail.

In this role you'll be working with a variety of people at different levels of the organisation as well as multiple key stakeholders. You will regularly have to influence and persuade people into different ways of thinking. Please give us an example of how you have successfully influenced others to implement a change or improvement with multiple benefits? Please outline the obstacles or challenges you faced.

Competence 3

Achieves Results

Description

Achieves Results: Sets and delivers high work standards, demonstrates the drive to meet targets. Prioritises and organises tasks and resources to ensure timely achievement of results.

Please describe how you organise your own work and ensure the teams you work with deliver the outcomes with the most benefits. What tools do you use and how do you deal with competing pressures?

If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.