IT Apprenticeship

Are you looking for an Apprenticeship in the IT sector?

Can you commute to London, SW14?

Our client is seeking an Apprentice IT Technician to work in a friendly 5-man office, based in Mortlake, London.

The job is office based due to the level of interaction required between the technicians, the requirement to accept deliveries into the office and the ability to get into London quickly from a central location. The office is a 3-minute walk from a main line train station that goes into London Waterloo.

Over a period of training the candidate will build their knowledge of IT skills and be required to fulfil the following functions within the company as well as pursuing an academic IT qualification pertinent to the apprenticeship.

Job Duties

• IT Maintenance and monitoring
• Remote maintenance and monitoring of Client Servers, PCs and associated networking equipment. We have separate online monitoring tools for remote backups, AV and anti-spam software and Server and workstation general health.
• Remote maintenance and monitoring of company servers including remote data centre locations.
• In house maintenance and monitoring of company servers and networks at our office location.
• On-site maintenance of Client servers, PC’s and associated networking equipment
• Maintenance of cloud-based email, file serving and VOIP PBX telephony.
• IT support Functions
• Client facing telephone, email, remote access and on-site support for clients covering a wide range of services.
• General Admin functions
• The personal time recoding of all works carried out using the company management databases.
• Electronic filing of all personal email within the company shared system.
• Administration of company software and licenses.
• Client details updates within the company cloud management database.
• Procurement of IT equipment via online suppliers and the administration of associated electronic correspondence.
• Assisting the bookkeeper in the compilation of all procurement invoices and related data.

Transport and travel

The candidate will be required to attend Client site premises anywhere within the UK although 97 % of all our clients are in London within 10 miles of our offices. All travel expenses are pre-paid by the company.

Research and Development

IT is a rapidly evolving environment, and the candidate will be given the task of reviewing and setting up test labs for new software or hardware that the company wishes to develop or maintain.

Sales and Marketing

We will encourage the candidate by financial incentives to involve themselves in the expansion of the company by formulating proposals for new ventures or systems that can add to the support scope and profitability of our company.

Estimating

The build-up of fully detailed estimates is crucial to our profitability. The candidate will be involved in this process and required to produce detailed client reports for tender using word processing and spreadsheets.

Auditing and IT manuals

Retained resource information is required by Clients and our company for efficient support functions and for client financial reporting functions. The candidate will be involved in the compilation of audits and manuals for both parties via software and on-site visits including GDPR compliance audits and Cyber Security Certification.

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Apprenticeship

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal, and professional standards
• Support the information systems needs for your business

Following the government terms & conditions, this is the minimum pay for an apprenticeship: https://www.gov.uk/become-apprentice/pay-and-conditions

Skills Required:

The ability to use MS word and Excel beyond beginner level.

Verbal and written communication skills must be to the high standard that our business clients expect.

A genuine interest in IT that shows you have already begun to study the subject at some level either privately or at school.

Personal Qualities:

The right candidate will be able to work as part of a team, as well as on their own. Support tasks are often shared or taken over to suit circumstances.

The company often have to deal with calls from clients with little understanding of IT. The right candidate will have to be patient and articulate with our clientele. The candidate’s best reference will be their reserve in getting the problems sorted, without any display of frustration.

Job Types: Full-time, Apprenticeship

Pay: From £6.40 per hour

Expected hours: 37.5 per week

Schedule:

• Day shift

Application question(s):

• How long is your commute to London, SW14?

Experience:

• IT: 1 year (preferred)

Licence/Certification:

• UK Driving Licence & Access to a car (preferred)

Work Location: In person