Receptionist - CMHT Central & South Trafford (Brook Heys)

An exciting opportunity has arisen within the Community Mental Health Team for Central & South Trafford for a Receptionist based at Brook Heys.

The post holder will meet and greet the General Public, Clinical and Clerical Staff and will ensure all reception processes are carried out in a timely and accurate manner.

The postholder will provide an efficient and professional Reception service ensuring quality service to all users. The post holder will be required to undertake general clerical duties within the reception team.

To have a flexible approach in providing admin support to the multi-disciplinary teams working with a client group with mental health problems. There will be client and carer telephone contact as well as face-to-face contact at our Brook Heys site and therefore, good communication skills are essential.

To meet the needs of the Trust services, you may be required from time to time to work outside of your normal area of work. The Trust reserves the right to change your normal area of work to any other location within the Trust. There may be a requirement to provide cover for other Trafford sites reception areas.

• Provide admin support to the clinical team
• Ensure that sufficient stocks of stationery are available to meet the needs of the team without resorting to stockpiling.
• Monitor your own performance against agreed objectives as identified in your appraisal.
• Ensuring general tidiness of the reception area.
• Supporting colleagues appropriately with tasks to be carried out whilst covering reception duties.
• Recording messages accurately and directing them to the appropriate member of staff.
• Dealing efficiently, precisely, and courteously with telephone calls.
• Being the first point of contact for our service users, carers/relatives, displaying a warm, friendly, and helpful attitude. Including recording information accurately on Paris.
• Responsibility for directly receiving service users, checking all patients’ demographic details are complete and updated on the Paris system to support with quality improvement performance across the CMHT Central & South.
  
  

Full details of role and responsibility can be found in the attached job description and person specification.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

For further details / informal visits contact: Name: Steven Richbell Job title: Community Admin Manager Email address: steven.richbell@gmmh.nhs.uk Telephone number: 0161 357 1340

Herit Okuonghae - Supervisor - 0161 357 1340.