Branch Assistant

Hayley Group Limited have a vacancy for a Branch Assistant, to join our well-established and experienced team based at our Carlisle branch. You will join us on a full time, permanent basis and in return, you will receive a competitive salary.

Hayley Group is the largest independent distributor of engineering products and consumables in the UK. We are an equal opportunities employer, currently employing over 1,000 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service.

About the role:

As our Branch Assistant, you will play an integral role in assisting our Carlisle branch. From providing excellent customer service and building rapport with customers on our Trade Counter to answering telephone calls and emails from customers. You will be responsible for ensuring that orders are completed and sent out in good time, and you will gain a full experience of how our branches operate.

With full training provided and options for career progression available, the Branch Assistant role is a great opportunity to join our team!

Working hours: 40 hours per week Monday to Friday, including 1 in 6 Saturday mornings.

Key Responsibilities as our Branch Assistant will include:

• Processing orders and assisting order book management.
• Providing excellent customer service.
• Supporting the Trade Counter.
• Answering telephone calls.
• Managing emails from customers.
• Placing orders.
  
  

Skills & Attributes we're looking for in our Branch Assistant:

• Good work ethic and willingness to learn.
• Proficient in basic computer skills.
• Effective communicator, with a polite and professional telephone manner.
• Sales experience or an engineering background desirable, but not necessary as training can be provided.
  
  

Benefits:

• From 23 days annual leave (plus public/bank holidays), increased with length of service.
• In-house training provided by Hayley Inspire.
• Company pension (if eligible).
• Free Death in Service cover (x2 salary).
• Invitation to healthcare scheme.
• Wellness programmes.
• Uniform and PPE provided.
• Bonus Scheme.
• Excellent opportunities and career prospects available.
  
  

Don’t miss out on this fantastic opportunity to join the team at Hayley Group - please click ‘apply’ now to become our Branch Assistant - we'd like to hear from you!