Receptionist

About The Role

Key Responsibilities & Accountabilities

During the weekend, you will be the friendly face of HC-One Care Home, responsible for meeting and greeting all visitors including new enquirers, friends and family members of Residents of Catherine House, health and social care professionals and members of the local community.

Key duties will include

One Warm Welcome to All

• Be the first point of call for answering all telephone calls, taking messages and customer enquiries
• Sign in, meet, greet, welcome and offer hot /cold drinks, cake biscuits etc as appropriate to visitors
• Carry out a daily walk-round of the home upon arrival and before departure using the One Proud Home audit and work with the homes team to ensure that company presentation standards are met so that the home presents immaculately to Residents and visitors
  
  

Customer Enquiry Handling and Administration

• Be responsible for the professional management of all customer enquiries that are received by Catherine House over the weekend or require enquiry management over the weekend. Note any updates and forward the details and the enquiry number to the week day admin and home manager every Sunday.
• All enquiries are uploaded onto the income processing system ‘Coldharbour’,
• Offer to send or provide a brochure to any customer who enquires to the home by telephone or visit
• Invite all who enquire via phone or in person to tour the home, carry out the tour using the route that you were shown to do
  
  

Research Support

• As requested carry out research to identify local community groups, clubs ad associations, local stakeholders, resources facilities and services that would benefit the Residents or the home, record details of key contacts gathered through research in the homes key contacts database
  
  

Brochures / Literature

• Ensure there are at least 10 brochure packs ‘made up’ at any one time containing: Cover/Welcome Letter, Home Manager profile, Company brochure, Home brochure, Finance guide/leaflet, and Business card.
• Ensure that brochures and literature is displayed within the main reception area and any display stands are full.
• Make sure any updated menu’s or wellbeing plans for the following week are printed and left on the administrators desk enabling them to update them first thing on Monday morning
• Newsletter – complete the monthly newsletter using the company template for the home using information and photos provided by the Wellbeing team.
  
  

Wellbeing

• Support Wellbeing Co-ordinator by sending out invites to stakeholders
• Send news stories and photos supplied by the Wellbeing Co-ordinator to CRM to promote on carehome.co.uk and local media publications. Ensure photographs sent are of events in home, and are professional and relevant to the homes status.
  
  

Health & Safety

• Report immediately to the Home Manager, or Person in Charge, any illness of an infectious nature or accident incurred by a Resident, Colleague, self or another.
• Understand and ensure the implementation of the Care Home’s Health and Safety policy, and Emergency and Fire procedures
  
  

Become a Key worker and make difference.

We are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

About You

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.

We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

About The Company

We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Home Administrator we will invest in you and you will enjoy additional support and benefits including:

• Part Time 24 hours
• Paid Enhanced DBS/PVG
• Free uniform
• Hourly rate is s ubject to experience and qualifications.
• During a shift of eight hours or more a nutritious meal will be available
• Company pension scheme
• 28 days annual leave inclusive of bank holidays
• Group life assurance cover
• Wagestream - financial wellbeing and flexible access to pay as you need it
• Award-winning learning and development and support to achieve qualifications.
• GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
• An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
• Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners.
• Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
• Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
• An attractive refer a friend scheme of up to £1000 per referral, depending on the role
  
  

We are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.

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