Account Handler

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

We now have an exciting opportunity to join us as an Account Handler within our UK Specialty business. The position is based from our office in Croydon and offered on a permanent basis.

Working within our Sport & Entertainment division the role will cover our Artists scheme where you will focus on servicing existing clients as well as aspiring to acquire and win new business. We’re therefore seeking a capable individual with prior commercial insurance experience.

Key Responsibilities:

• Deal with incoming enquiries from clients, insurers and other third parties in a professional and timely manner.
• Work within agreed authority levels.
• Review the demands and needs of customer and advise on the most appropriate insurances to meet their demands and needs.
• Increase client base wherever possible.
• Convert insurance needs to sales.
• Lead and process client new business, renewals, midterm adjustments and lapses in accordance with current procedures and FCA requirements.
• Input accurate data onto the back office systems.
• Liaise with Insurers and other third parties regarding the administration of client’s insurance needs.
• Assess, assimilate, analyse and present to insurers and underwriters to achieve risk acceptance at the most advantageous rate.
• Prepare customer reports on both new and existing risks to support the commercial lines manager/supervisor.
• Take ownership for actioning and updating Diary System as advised and within defined time scale.

Skills & Attributes:

• Commercial insurance experience ideally in respect of schemes business.
• Ability to build successful, mutually helpful business/client relationships.
• Understanding of broking and underwriting process.
• Highly organised, with good planning skills.
• Able to work flexibly to achieve tight deadlines/targets.
• Completion of / progress towards CII.

What do we offer in return?

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.