What you'll bring to the team:
Schools and Groups Coordinator
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours: Monday – Friday, 9am – 5pm
Contract Type: Permanent, Hourly Paid
Here at LEGOLAND Windsor Resort our 2024 season is in full swing, and we are recruiting for a Schools and Groups Coordinator to join the team!
The awesome LEGOLAND Windsor Education team work with external schools contacts to inspire young people to not only play with LEGO, but learn with LEGO too!
As Schools and Groups Coordinator within our Education Team you will be answering incoming guest enquiries via email and telephone, inputting bookings into our internal system and sending confirmations.
You will also work alongside the Education Workshop team during the school term, supporting their delivery within our Learning Academy. You will ensure that all Schools and Groups enquiries are dealt with efficiently, professionally and in line with the standards set by our dynamic Brand Team.
Qualifications & Experience:
- Proven experience working within a customer service environment, finding flexible resolutions and maintaining a high standard of professionalism throughout your interactions
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A clear and confident communicator in both verbal and written communications
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Passionate about delivering the highest standard of guest service
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Understanding of KPI targets and how to maximise efficiency to achieve those targets is desirable
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Ideally, you’ll have previously worked within an educational setting
Benefits:
- Pay of £12.34 per hour
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40% discount off LEGO® sets and products on the online LEGO Store!
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Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
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25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
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Staff discount codes for Merlin Annual Passes to gift to loved ones!
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Fortnightly pay
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Pro rata holiday allowance based on 28 days full time equivalent
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Private pension scheme
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Life assurance scheme
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Employee assistance programme
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Access to Perks at Work which 30,000 national & local employee discounts
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Free staff parking
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Ongoing training & development
About the LEGOLAND® Windsor Resort
We are looking for a Schools and Groups Coordinator to join our AWESOME Education team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to two awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at jobs@legoland.co.uk and one of the team will get back to you as soon as possible.
Pay Range: GBP £12.34/Hr.