Our Mission
Our Customer Service team’s mission is to provide the most informative, speedy, friendly, and proactive customer service on the planet. As the first line of contact with our participants, Customer Service has a crucial role to play to give them a fantastic experience of LDT, and to represent our brand to our community. Our participant interactions are also an invaluable source of user insights, and so our CS team works closely with our product teams to make sure they’re building for our participants. The CS team also works closely with our organiser-facing teams to ensure that participant issues are resolved in a way that works for the event organisers whose tickets we’re selling.
The Role
As a Customer Service Intern, you will gain a deep understanding of our customers' needs, represent their viewpoints, and assist in providing empathetic and proactive resolutions. Your goal will be to support achieving the best outcome for every query for participants, organisers, and our business. You will learn to be thoughtful, considerate, and thorough in finding solutions that work for all parties involved. This internship role will last for 6 weeks, providing you with a short-term, paid intensive experience in customer service.
You will assist in answering email queries promptly and thoroughly, prioritising and managing your time effectively.
Responsibilities
Use our FreshDesk system to respond to enquiries as they come in and assist in processing event refunds and transfers according to the Event Organisers’ policies.
Collaborate with our Sales and Partner Success team to ensure that our customer service aligns with the needs of event organisers.
Work with our product teams to share participant feedback and help improve internal tools.
Provide feedback from our participants to our product teams.
About you
Currently pursuing a degree in a related field (e.g., Business, Communications, etc.).
Demonstrated ability to prioritise customer satisfaction.
Eagerness to learn about handling complaints and providing resolutions.
Committed to delivering excellent customer service consistently.
A real team player, motivated by the success of the team and your individual growth.
Great communicator, with strong written and verbal skills.
About Us
Let’s Do This is the online company getting people offline.
We exist to inspire people across the world to come together and experience moments that make them feel alive. We’re currently going after mass participation sports events (Marathons, Triathlons, 10Ks, 5Ks, swim races), where we’re proud to be the global leader.
We’re at a super exciting and rapid stage of our development. We now take over 1.5 million bookings every year, driving growth for our industry from large-scale races like the UK’s London Marathon Events, Great North Run and San Francisco’s Bay To Breakers to hero races like the Hackney Half, the London Triathlon, or grassroots races like those from RunThrough.
We’ve grown exponentially in the UK since our launch in 2017 and are now in the process of expanding within the US market with the same energy our brand represents. We’ve raised $90M to date and were the fastest growing company on YCombinator, and our investors also include Tier 1 VCs NFX, EQT, and legendary individuals Serena Williams and Usain Bolt.
How did we do it?
With an exceptional team. The Let’s Do This team brings in experience ranging from London’s fastest growing start-ups to the world's biggest tech companies, including Facebook, Google, Deliveroo, King and Skyscanner.
We’re passionate about finding fantastic talent to add to an already extraordinary group.Having just been named as one of the Europe’s and the UK’s top 100 startups 2022 by Otta and Top 15 Startups (2021) by Linkedin, it couldn't be a more exciting time to join our team.
We want to create an inclusive environment that celebrates the diversity of our people while enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.