Claims Advisor

We have a new opportunity for an experienced Claims Advisor to join our teams in our Glasgow offices.

We are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions.

The main focus of this role is to proactively manage a portfolio of predominantly Commercial Claims ensuring service delivery is in line with client expectations. The job holder will be expected to conclude matters in an efficient and professional manner whilst ensuring all parties are kept fully appraised throughout the claims process. The ability to communicate effectively with various stakeholders is essential.

What can you expect?

• An opportunity to join an established Claims team
• A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment
• To build and maintain an excellent rapport with our clients, providers and colleagues across the Group

What you will be rewarded with:

• We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
• Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
• Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

We will rely on you to:

• Advocate for clients during the claims process, ensuring their interests are properly represented.
• Proactively manage an allocated caseload.
• Ensure all client requests and queries are dealt with promptly and accurately.
• Gather all relevant claims information and documentation.
• Provide claims advice to clients, managing expectations and keeping them informed of all necessary developments.
• Take action on all new claims and report to the relevant insurers within applicable SLAs and KPIs.
• Communicate effectively with all key stakeholders, attending internal meetings to represent claims.
• Build and manage effective internal and external relationships with all involved parties.
• Proactively manage diary tasks.
• Ensure all files are maintained and data capture is accurate and up to date.
• Produce claims reports as required.
• Adhere to all regulatory process requirements.
• Process DA claims in accordance with scheme requirements.
• Ensure claims are accurately reserved.

What you need to have:

• Commercial Claims experience is essential
• Effective communication & negotiation skills.
• Ability to influence and build relationships.
• Ability to prioritise and organise own workload.
• Strong customer service skills.

What makes you stand out:

• Construction/Property/Liability claims knowledge

About us:

Marsh is the world’s leading insurance broker and risk advisor. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. For more information, visit marsh.com, and follow us on LinkedIn and X.

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