Elite Support Officer

Elite Support Officer

Pay rate: £15.05ph

Hours: Guaranteed minimum of 40hrs per week

Job Overview:

Mitie are looking for an Elite Support officer who can deliver exceptional customer service whilst providing a high profile visual presence that reduces the impact of anti-social behaviour upon colleagues and customers.
Travel is required up to 30 miles from home address to service a variety of client sites.

You must hold:

• A current valid SIA licence.
• A full clean UK Driving Licence

And have a full 5-year checkable employment/education history.

Main duties:

• To deliver industry leading customer service across a variety of client locations
• To create a safe environment, free from crime and the fear of crime for customers and colleagues
• To manage anti-social behaviour and build relationships with local crime partnerships to best combat.
• Engage with members of the public by providing a welcoming presence.
• Support the public and visitors with their queries in a friendly and polite manner by demonstrating excellent customer service
• Support the Police and crime partnerships where required to aid with the reduction of crime in store
• To wear Body Worn CCTV (where applicable) to support in the reduction of crime and increase colleague and customer safety

Benefits to working with Mitie include:

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible benefits platform, Choices.
This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.