Mortgage Support Assistant

Join us as a Mortgage Support Assistant

• Take on a new role in an exciting and dynamic team, offering vital support to clients with mortgage needs
• We’ll look to you to deliver high standards for each case you own, with proactive organisation and accurate records and file management
• This is an opportunity for you to develop your knowledge of mortgages and financial markets, in an environment where we take a real investment in your career progression
• If applying for Jersey or Isle of Man and you don't already live here, you'll need to clearly state in your CV that you have the right to live and work in your chosen location to be considered for this role

What you'll do

You’ll be directly supporting our mortgage specialists by providing research, analysis of data and drafting suitable solutions and reports. With excellent attention to detail, you’ll make sure that all reports, documentation and systems recording is technically accurate, compliant and provides the right outcomes for our client.

Day-to-day, you’ll be:

• Analysing and interpreting client needs
• Providing appropriate research material to support client outcomes
• Dealing with internal and external customer requests via phone and email
• Maintaining adherence to all internal & external; regulatory, operational, compliance, credit and key control systems and procedures
• Responsible for full customer engagement to efficiently manage our existing business book and ensure customer needs are met

The skills you'll need

We’re looking for someone with experience in a banking or financial services environment and a broad knowledge of financial markets, products and services. You’ll also have the ability to work with high levels of attention to detail, alongside excellent problem solving and communication skills.

We’ll also expect you to have:

• Strong analytical skills and experience of interpreting data and making meaningful conclusions
• A track record of meeting quality assurance, service and risk targets in a regulated environment
• The ability to maintain high levels of knowledge of relevant internal advice processes and procedures
• A strong background in customer service
• Good Microsoft Office and other technical systems skills