Hub Manager

Salary £58,000 – £62,000 up to 15% bonus, plus Company Car, plus Regional Allowance

Working Location Barking Riverside (East London)

Closing Date December 2024

Employment Type Full Time, Permanent

Important information for applicants applying

Please note the planning process for our hub project is managed by a third-party organisation, which may result in longer-than-expected timelines for interviews and offers. If additional changes arise, this could further delay the process.

Applicants should keep this in mind when applying for this opportunity and foresee potential delays. Expected start date is December 2024/ January 2025, subject to possible change.

• Due to the nature of this role, a DBS check will be required and administered by NHBC.
  
  
  

Are you ready to build the future of the house building skills base!

We are in search of an accomplished and versatile Hub Manager to help us shape the future of our training business. In this critical position, you will be responsible for inspiring and leading a dedicated team of five skilled technicians, each specialising in Groundworks, Bricklaying, and Carpentry. Your leadership will be instrumental in maintaining high standards of training and service delivery within our hub.

As Hub Manager, you will oversee all aspects of our training operations, ensuring that our programs not only meet industry standards but also exceed the expectations of our trainees. You will cultivate a collaborative and motivating environment, encouraging your team to excel and innovate in their respective fields. Your role will involve setting clear objectives, providing ongoing mentorship, and facilitating professional development opportunities to empower your learners and enhance their skills so as to raise the industry standards.

You will contribute to the growth of our Commercial Services, ensuring the success of procedural, technical, customer service, NVQ, and apprenticeship training programs. Your leadership will guide your multi-disciplined team in achieving both qualitative and quantitative targets.

If you're passionate about building excellence, leading teams, and shaping the future of training, this role is for you.

What we offer

• 27 days annual leave (plus bank holidays) and a holiday purchase scheme
• Additional Regional Allowance depending on location. Inner London £7,500, Outer London £6,000, Southeast £3,750
• Generous pension scheme, with an employer contribution of up to 10.5%
• Life Assurance (x4 salary)
• Subsidised private medical insurance
• Cycle to Work scheme
• Employee discounts platform, including gym discounts
• 24/7 employee assistance programme supporting your mental wellbeing
• 2 days volunteer leave
• Equalised maternity, paternity, adoption leave and pay for all new parents
• Payroll Giving, this allows you to make donations to your chosen charity through monthly pay deduction
  
  
  

What You’ll Be Doing

You will be responsible for the performance and delivery within the training hub and day to day operations, including planning of skills based training and a safe, efficient and thriving learning environment. Day-to-day, you will lead manage, promote, and grow the ongoing development of Commercial Services with regard to the NHBC training business through the provision of

• Procedural training, Technical training, Customer service/sales training, NVQ programmes, other apprenticeship programmes and Governance and Profit & Loss.
• Working with educational bodies Ofsted, ESFA and others.
  
  
  

Responsibilities extend to

• Business planning and budget management of the NHBC training business.
• Leading a team of dynamic, multi-disciplined professionals.
• Manage the co-ordination and delivery of apprenticeships/training/assessments/reviews to achieve qualitative and quantitative targets.
• Liaising and consulting with customers, outside agencies, professional bodies, and government departments to ensure NVQ, apprenticeship and training programmes meet their qualitative requirements and ensure quality assurance procedures are effectively maintained, both internally and externally.
• Maintaining NHBC’s accreditations, including NVQ awarding organisations, the Association of Project Safety, Ofsted, ESFA and other bodies as appropriate.
• Coaching/training and supporting assessors, internal verifiers, and trainers to develop expert training, assessment, and candidate management skills.
• Managing, monitoring, and ensuring the fair distribution of work within the team, including functional skills (where relevant).
  
  
  

Regulated programmes

• Ensuring sufficiently robust procedures are planned and executed to achieve positive awarding organisation audits & Ofsted (where relevant) outcomes.
• Manage compliance of a team with regard to DBS, Safeguarding, Prevent & First Aid (as required).
• Maintaining NHBC’s accreditations, including NVQ awarding organisations, the Association of Project Safety, Ofsted, ESFA and other bodies as appropriate.
  
  
  

The ideal candidate will have

• Extensive Learning & Development background whilst leading a team within apprenticeships
• Teaching/Assessing and Quality Assurance focus
• Able to demonstrate reporting and confirming KPIs regarding apprentice progress, readiness, and compliance throughout programme
• Able to demonstrate adaptability and agility in using staff across the business
• Experience of Ofsted & ESFA Regulatory Framework
• Fully conversant with Word, Excel, PowerPoint, Outlook, Visio, and Windows operating systems
• Excellent attention to detail and a very strong quality-driven ethos.
• Excellent interpersonal skills and be able to negotiate/communicate effectively at all levels.
• A track record of taking concepts through to outcomes/accreditations in a Learning & Development field.
• Evidence of instigating efficiencies and providing positive outcomes
• Track record of working and managing multi-disciplinary teams
• Clear understanding and appreciation of workplace legislation and systems
• Either a construction trade/site supervisory/management background, or track record of success managing a multi-trade provision
• To have experience and worked with funding bodies, grants and traineeships relevant to skills based training.
• Conversant and a working knowledge and understanding of the complexities of ESFA and working within Ofsted regulatory framework.
  
  
  

Education And Qualifications

• Level 6 NVQ or equivalent vocational experience alongside an appropriate professional membership (or working towards) of a professional institution e.g. CIOB, CABE, BSC, RICS Cert.Ed, BILD, IOSH, CMI, CPI etc.
• Teaching & learning qualification.
• Either a construction trade/site supervisory/management background, or track record of success managing a multi-trade provision.
  
  
  

Why you should join us

At NHBC we are proud to be unique. No other organisation in our sector combines the variety of services and scale that we offer. As the market leader, our name is synonymous with new home warranty and insurance. Our people are driven by our core purpose to raise standards in housebuilding and protect homeowners.

We are a modern, lifestyle and family friendly employer who are in a period of rapid growth, investing in technology, data and new ways of working. We need passionate, talented and driven people to join us on this journey.

We encourage our colleagues to work flexibly. We don’t promise we can offer you exactly what you want, but we are always happy to talk flexible working.

Your future with us

We have lots of fantastic examples across our business of people who are building their career with us. We are huge advocates of internal mobility and work hard to retain our best talent. We offer exceptional personal development and career progression opportunities. If you’re ambitious, driven and hard-working you will succeed with us. We’ll support you with full training, ongoing development, and the opportunity to gain recognised qualifications and professional memberships.

Our inclusive culture

We are committed to creating an inclusive culture that encourages everyone to bring their true selves to work. We fundamentally believe in the rights of all our employees and customers to be treated fairly, with dignity and respect, free from discrimination. We have active employee networks that support our colleagues and their allies, creating safe spaces for open conversations and the sharing of ideas.

If you need any adjustments or additional support with your application, please let us know at Recruitment@nhbc.co.uk