Customer Service Coordinator

Customer Service Coordinator

Our client, a prestigious global HVAC company is looking for a Customer Service Coordinator / Service Scheduler to join their team in Bolton for a 12 month fixed term contract.

Benefits

• Private Medical Insurance
• Life insurance
• Enhanced pension
• 25 days holiday plus bank holidays
• Option to purchase additional holiday
• Fantastic career progression opportunities

You will be the key point of contact between the technicians and customers, dealing with a high volume of orders and enquiries from technicians, customers, and suppliers to deliver the best possible customer service.

Responsibilities:

• Schedule technicians service calls and visits on planned and unplanned jobs
• Manage the scheduling of complex service projects from order entry to invoice
• Handle incoming technical enquiries from customers and suppliers
• Liaise with technicians, customers and supplier enquiries to manage their expectations and that their requirements are met.
• Reviewing reports from technicians, quoting basic remedial works
• Process orders and order parts from the factory or suppliers
• Maintain and update records, spreadsheets and internal databases
• Forward plan and scheduling maintenance contracts to become familiar with specific customer requirements
• Maintain existing/new relationships

Key Competencies

• Previous Service Coordinator/Scheduler experience is essential
• Strong administration background with the ability to work efficiently with MS Word, Outlook, PowerPoint & Excel
• Excellent phone and interpersonal skills with strong verbal and written communication
• Ability to work under pressure
• Thrive in a fast-paced environment
• Coordinate multiple priorities simultaneously
• Highly organised

Due to the nature of the role, candidates must be a UK Resident residing within the local area. Please note our client cannot offer visa sponsorship for overseas candidates.

If you are an experienced Service Coordinator / Service Scheduler with a flair for scheduling engineers and looking to work for a global company with excellent benefits & progression opportunities, then please apply now!