Guest Ambassador

PROception are looking for driven individuals to join our existing team on a full-time, permanent contract. This position may suit someone who has previous experience within the Security, Hospitality, Customer Service Industry, or anyone with the right attitude and personality looking to start a new career path.

The successful candidate must be able to work as part of a team and be able to carry out specific instructions set by the client.

SIA license required.

We offer a competitive rate of pay and you will be entitled to 28 days holiday per annum, including bank holidays.

Key Task/Experience Required:

Provide a professional first impression whist being responsive and detail oriented.

Reception cover, as and when required.

Ensure all visitors experience the full customer journey.

Be seen as a visible customer focused professional by being proactive and greet visitors where possible.

Visitor management using onsite task related systems.

Ensure that the standards of presentation set by the client are always met.

Undertake patrols and inspections in accordance with management instructions.

Complete a full detailed handover at the end of each shift.

Ensure that all H&S policies are adhered to.

Maintaining an accurate record of any incidents that may occur.

Skills/Experience Required

Professional, flexible, enthusiastic, proactive, self-motivated team player.

Is self-disciplined and can work independently using initiative.

Previous experience in hospitality or a customer facing role.

Excellent interpersonal skills and the ability to interact with people at all levels.

Consistently well presented in line with company/client standards.

Clear, concise, and confident communication and administration skills.

Reliable with excellent time-management skills.

Customer Care Awareness.

Telephone and email etiquette

Fully comprehensive 5-year work/education history.

SIA License required.

About us:

We currently employ 1000 members of staff across the UK and cover a range of security related services. High standards are embedded in the DNA of the company, and we pride ourselves on delivering seamless service to our clients. We currently have an annual turnover approaching £40 million per annum and a forecast for continued growth throughout the next five years.

What We Offer

• Highly competitive salary within the corporate sector.
• Full and ongoing training with a view for career development including opportunities to progress.
• Company uniform provided.
• Licence Upskill- where applicable.
• Cycle to Work Scheme.
• Pension scheme.
• Reward and Recognition scheme.
• Option to join HSF which offers money back for you and your family on health care expenses such as dental and optical services.
• Option to join Commsave.
• Team Building and Social Events.

Training and Development

Vigilant Security is committed to the principles of Investors in People as a means of ensuring the continued efficiency of the service it provides. As part of the commitment, each employee has a responsibility to develop the skills, knowledge and ability required to meet the challenges of their own job and objectives in their development plan.

Equal Opportunities

Vigilant Security is committed to ensuring equality of opportunity and to the principle that employees should be entitled to work free from intimidation or harassment.

All employees have a responsibility not only for their own behaviour but for the behaviour of others regarding equality of opportunity. Any act of discrimination must be avoided, and any incidents reported accordingly.

We are part of the Government Disability Confident Employer Scheme and are committed to offering opportunities for the disabled to join our ever-expanding workforce.