Support Officer

JOB TITLE: Support Officer

LOCATION: Horncastle

SALARY: £23,151 per annum

Are you looking for your next challenge and want to try something new?

Do you have great organisational skills and work well using your own initiative as well as in a team?

Public Sector Partnership Services Ltd (PSPS) are looking for enthusiastic and committed, ambitious people to join our successful Revenues and Benefits team on a permanent basis.

We are responsible for the billing, collection and recovery of Council Tax, Business Rates and other debts, and for the processing of Housing Benefit and Council Tax Support for our three client Councils.

As part of our team, you will work as a Support Officer in the Business Rates Team, with the opportunity for ongoing development across other parts of the service

You do not need direct experience for this role as full training will be provided. However, if you do have experience, we also want to hear from you!

We’re looking for people who:

• Can interpret information and data, and are confident in making decisions
• Have good communication skills
• Are able to work quickly and accurately
• Get satisfaction from problem solving
• Have an eye for detail, specifically around data input.
• Have strong ICT Skills.
• Are good with numbers
• Can deal sensitively with customers who may be vulnerable and/or emotional, and situations that may be challenging.
• Are exceptionally well-organised, dependable, and flexible.
• Can work alone, or as part of a team

As a successful candidate:

• You would play a key role within our service helping to deliver critical services to our local communities.
• You would help to create positive relationships with customers, communities and colleagues using your skills to resolve problems and take ownership of enquiries.
• Will be responsible for a caseload, including accurate data input and processing of information, dealing with customers and ensuring all cases are dealt with to conclusion in accordance with relevant statutory regulations, policies and procedures.

We offer great benefits including:

• Local Government Pension Scheme, 23.1% employer contribution
• 26 days annual leave plus bank holidays and the option to purchase up to 5 days extra
• Get your birthday off*
• Agile working policy- Minimum of 2 days working in the office per week
• Employee Assistance Programme
• Employee Benefits Platform including retail, holiday, and leisure discounts
• Inclusive employment policies including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives
• We support your career development

*A qualifying period will need to be completed to obtain these benefits

For more information about PSPS, you can view our corporate video here, and read all about our benefits here on our website.

ABOUT US:

PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company operates from its offices in Spalding, Boston, and Horncastle. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.

The Company primarily delivers these services to its three client Councils, in support of the South & East Lincolnshire Councils Partnership (S&ELCP), across the Company itself and externally to a resident population of approximately 305,000 across the geographical boundaries of South Holland, East Lindsey and Boston.

We aim to be a competitive employer of choice within the local area, and within the public sector landscape as a service provider. We work hard to ensure we model our values and behaviours in developing and investing in our people and seek to be bold and innovative.

If you are interested in having a confidential conversation about the role, please contact Mathew Lilly, Council Tax and Benefits Team Leader at mathew.lilly@pspsl.co.uk or 01205 314316.

PSPS is committed to supporting applicants and employees with a disability or long-term health condition and has committed to be a Disability Confident employer.

PSPS is proud to offer equal opportunities to all qualified applicants regardless of age, cultural background, disability, sex, gender reassignment, marriage and civil partnership, nationality, political belief, race, veteran status, religious or sexual orientation.

PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.

Job Types: Full-time, Permanent

Pay: £10,560.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Free flu jabs
• Health & wellbeing programme
• Store discount
• Transport links

Schedule:

• Monday to Friday

Work Location: In person

Application deadline: 27/06/2024